Learning & Development Specialist

Are you passionate about helping others and looking to grow your career in a supportive, mission-driven environment? Join one of Northern Nevada's Best Places to Work – Northern Nevada HOPES!

The Learning & Development Specialist serves as a resource for HOPES leadership and frontline employees around all things training related. They are responsible for developing and implementing programs and materials that support onboarding/new hire training, compliance training, upskilling, professional development, and employee engagement. They also collaborate with other members of the HR team to support initiatives around recruitment and retention, benefits, and employee relations.

ESSENTIAL FUNCTIONS:

• Assess training and development needs at all levels of the organization using various feedbackgathering methods such as surveys, interviews, and focus groups.
• Create HOPESspecific training and development programs for employees that address identified needs and skill gaps, including programs related to onboarding, professional development, and/or rolespecific skills training.
• Collaborate with leadership to implement training and development programs.
• Create and/or acquire supplemental training materials such as manuals, howto guides, templates, worksheets, online training modules, videos, slideshows, and suggested reading lists.
• Deliver inperson and virtual trainings and workshops, including, but not limited to, the following programs: Leadership Development, Annual Performance Evaluations, Annual Goals, Verbal Deescalation, TraintheTrainer, and Mentor/Mentee Orientation.
• Maintain and update annual compliance training modules to ensure alignment with current regulations and policies, including ensuring correct user group and course assignments.
• Coach leaders and designated trainers on best practices for delivering training and creating and/or updating training resources.
• Evaluate program effectiveness through assessments, surveys, and other forms of feedback in pursuit of continuous improvement.
• Maintain records of training and development activities, attendance, assessment results, and ongoing or retraining requirements.
• Cultivate knowledge of trends and best practices related to learning and development, leadership and management skills, instructional design, and human resources topics.
• Participate in strategic planning around training, development programs, employee engagement, and retention.
• Build strong relationships across all departments and levels of the organization.
• Participate in planning and execution of HR Team events and initiatives, including the Internal Networking Fair, Benefits Fair, HOPES Values Awards, and Best Places to Work.
• May select and train instructors to conduct specific training and development.
• May evaluate and provide feedback to training instructors

MINIMUM QUALIFICATIONS:

• Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES’ policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES.
• Bachelor’s degree in Human Resources, Training and Development, Business Administration, or a related field required. Proven experience in a similar role may be substituted for a degree.
• Experience in adult training and development, teaching, organizational development, facilitation, instructional design, elearning, and/or human resources is required. Healthcare setting experience preferred.
• Computer literacy, including proficiency with Microsoft Office Suite or similar programs required.
• Strong organizational skills and proven ability to effectively prioritize overlapping tasks/projects required.
• Excellent interpersonal skills and proven ability to effectively work with a wide range of stakeholders required.
• Excellent verbal and written communication skills required.
• Strong research and critical evaluation skills required.
• Strong presentation and public speaking skills preferred.
• Familiarity with learning management systems (LMS) including content authoring and platform administration preferred.
• Proficiency with Canva or similar program(s) for graphic design and video/photo editing preferred.
• Experience with multiline phone systems, copiers, fax machines, and scanners preferred.
• PHR/SPHR or SHRMCP/SHRMSCP preferred.

At HOPES, we’re more than just a healthcare provider — we’re a team of changemakers dedicated to delivering affordable, high-quality medical, behavioral health, and support services to everyone in our community.

Why Choose HOPES?

• PurposeDriven Work

Be part of a team that’s transforming lives every day. Your work will directly contribute to improving health outcomes and building a stronger, healthier Northern Nevada.

• PeopleFirst Culture

At HOPES, every team member is encouraged to bring their unique talents and perspectives to the table. Collaboration and innovation are at the heart of everything we do.

• Career Growth & Development

We invest in your future by offering a mentorship program, leadership and soft-skills training, networking opportunities, and support for continuing education.

• Exceptional Benefits

100% employer-paid health insurance

Life insurance options

3 weeks of PTO in your first year

12 paid holidays annually

Paid Parental Leave (after 12 months)

24/7 Employee Assistance Program

Here's what our team members have to say about working at HOPES:

"I love working at HOPES because I get to work with an amazing team of humans and contribute to an organization that makes a huge impact on our community" - Becky, Human Resources

"My team is truly the best! We are all so unique, yet we all work so well together. We support each other through complex challenges, and celebrate every win and achievement together. "- Crystal, Human Resources

About Northern Nevada HOPES

Northern Nevada HOPES is a nonprofit community health center operating two clinics and a transitional housing community in the heart of Reno, Nevada. Our one-stop-shop integrated care model helps us meet our patients where they're at and make medical and behavioral health care more accessible to medically under-resourced populations. HOPES is a proud member of the Northern Nevada Best Places to Work Hall of Fame, as well as a recipient of the Best Places for Working Parents award and the Candid Platinum Seal of Transparency for nonprofits. Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home. Northern Nevada HOPES is an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, parental status/pregnancy, national origin, age, physical or mental disability, genetic information, or veteran status in all employment practices.