Learning & Development Specialist

DUTIES AND RESPONSIBILITIES:

• Design and manage workforce development programs aligned to the company's services Lifecycle configure.
• Coordinate with HR L&D, Technology Groups, and TGI for training and certification planning.
• Implement and monitor social and experiential learning initiatives (Buddy System, Job Shadowing, Tech Talks, Capstones).
• Oversee onboarding content consistency (service lifecycle, cultural alignment, regional readiness).
• Develop and maintain learning frameworks, templates, and governance processes.
• Track progress and produce capability reports and dashboards using LMS Platform (SkillStation)
• Lead reviews and continuous improvement cycles for all WDP-related initiatives.

QUALIFICATIONS:

A. Minimum Education

• Bachelor’s Degree in Human Resource Development, Psychology, Education, Business Management, or Information Technology.
• Preferably with certification in Learning & Development, Organizational Development, or Project Management (e.g., CIPD, ATD, PMI, or SFIA-based programs).

B. Experience and Training

• At least 3 years of progressive experience in learning and development, capability building, or workforce planning roles.
• Experience in designing or implementing 70:20:10 or competency-based learning programs.
• Hands-on experience with LMS/LXP platforms (e.g., SkillStation, Moodle, SuccessFactors).
• Preferably with exposure to IT or technology-driven organizations and cross-functional collaboration.

C. Competency

• Strong understanding of Learning & Development frameworks (70:20:10, Kirkpatrick, ADDIE).
• Familiarity with SFIA or similar competency frameworks.
• Experience in workforce or capability development program management.
• Excellent facilitation, communication, and stakeholder management skills.
• Familiarity with SkillStation or other LMS/LXP platforms.
• Strategic thinking and attention to detail.

WORKING CONDITIONS:

• May require working beyond normal business hours, including weekends and holidays to meet project deadlines or address urgent client issues