Learning & Development Specialist (Trainer)

🚀 Urgent Hiring

Are you passionate about developing talent, facilitating engaging learning experiences, and helping individuals achieve their full potential?

Join Sutherland as a Learning & Development Specialist , where you'll play a pivotal role in shaping the success of our employees through impactful training programs, coaching, and performance development initiatives. If you thrive in a dynamic environment and enjoy empowering people to perform at their best, we'd love to hear from you.

What You'll Do

As a Learning & Development Specialist, you will:

• Design, develop, update, and facilitate training programs that equip employees with the knowledge, skills, and tools needed for success.
• Lead engaging new-hire training classes, transition programs, and nesting activities in both virtual and classroom environments.
• Deliver product, process, system, behavioral, and soft-skills training sessions.
• Monitor learner progress and provide coaching, feedback, and development plans to drive performance improvement.
• Facilitate floor support, nesting, and ongoing learning interventions to ensure operational readiness.
• Partner with Operations leaders and stakeholders to identify training needs and implement targeted learning solutions.
• Evaluate training effectiveness through assessments, performance data, and learner feedback.
• Prepare and maintain accurate training reports, documentation, and learner performance records.
• Drive continuous improvement initiatives by identifying opportunities to enhance training content, delivery methods, and learning outcomes.
• Stay up to date with business processes, tools, and program requirements through ongoing learning and certification activities.

What We're Looking For

Required Qualifications

• Bachelor's Degree in any field (Education, Communication, Psychology, or related disciplines preferred).
• At least 2–3 years of experience in Training, Learning & Development, or Corporate Facilitation .
• Strong experience facilitating classroom, virtual, and blended learning environments.
• Excellent verbal and written English communication skills.
• Strong coaching, mentoring, and stakeholder management skills.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.
• Strong analytical and problem-solving capabilities with a focus on performance improvement.
• Willing to work in shifting schedules, including graveyard shifts when required.

Preferred Qualifications

• Experience in the BPO, customer service, or contact center industry.
• Background in instructional design, curriculum development, or learning management systems.
• Experience handling new hire training, nesting, and performance coaching initiatives.

Why Join Sutherland?

✅ Make a meaningful impact by developing future leaders and high-performing teams

✅ Be part of a global organization known for innovation and people-first culture

✅ Gain exposure to diverse learning programs and career development opportunities

✅ Work with passionate professionals dedicated to continuous learning and excellence

✅ Grow your career in Learning & Development with opportunities for advancement

Ready to inspire, coach, and develop top talent? Apply today and become part of Sutherland's growing Learning & Development team in Palayan City. 🎯