Learning Designer

• Newly formed team: Exciting opportunity to be part of a collaborative, creative, and high-performing team.
• Broad impact: Apply your passion for great learning design and development to internal and external learning projects.
• Future-focused: Work on implementing a future-focused operating model for learning and capability development.
• Wellington CBD: 1 x permanent opportunity based in the heart of Wellington.

Mō te Tari o te Kaitiaki Mana Tangata - About the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

He wā tino pai ki te hono mai ki tō mātou tari - It's a great time to join our office

Public confidence in government institutions is under pressure. The Office of the Ombudsman in a constitutionally independent role critical to the success of good administration. Demand for our services is growing and New Zealanders need us to show up in new ways and be more accessible and impactful.

We have just completed an organisational transformation, and we are evolving how we do our mahi to have greater impact. This is a new way of working where kaimahi are genuinely empowered, collaboration is real, leadership is visible and values-driven, and where the people doing the work can see their input shaping the direction of the organisation.

Mō tō mātou tira - About the team

The Learning and Capability team is responsible for building and enhancing organisational capability through capability frameworks, leadership development and learning pathways. The team is also responsible for developing learning for use by externals audiences. The team is made up of two Senior roles, three Learning Designers and two Learning Coordinators.

Mō te tūranga - About the role

We have an exciting opportunity for you to join our Learning and Capability team as a Learning Designer.

Reporting to the Manager Learning and Capability, you will lead the design and development of learner-centric, innovative, future-focused learning programmes, including organisational and systems learning, operational practice and external agency development programmes.

Collaborating closely with internal colleagues and subject matter experts, you will create relevant, engaging, and sustainable learning experiences delivered through diverse channels such as eLearning, face-to-face workshops, webinars, and on-the-job training.

You have a genuine passion for how people learn and a commitment to designing meaningful, accessible, and enjoyable experiences. You will play a key part in ensuring our kaimahi and external partners have access to high-quality development opportunities, delivering connected, consistent, and strategically aligned outcomes that truly make an impact.

He kōrero mōu - About you

To be successful in this role you will have:

• Two or more years of experience analysing, designing, delivering, and evaluating inclusive adult learning programmes.
• Proven knowledge of adult learning frameworks (e.g., ADDIE, Bloom's Taxonomy, 70-20-10, Kirkpatrick).
• Proficiency with rapid design tools and technologies such as Articulate 360, Chameleon Creator, Adobe Creative Cloud, Powtoon, and Totara LMS.
• Excellent verbal and written communication skills with a succinct, conversational writing style.
• Effective relationship management, collaboration, and influencing skills across all organisational levels.
• Strong attention to detail and the ability to manage competing priorities under pressure to meet tight deadlines.

Te painga o te mahi tahi me mātou - Our benefits, what we offer

Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

• Genuine career progression opportunities and professional development through learning and mentoring by senior members of your team
• Flexible working options
• Competitive remuneration
• Three extra Annual Leave days after 12 months of employment
• Onsite gym and personal trainer, free to all employees
• Three paid office holidays between Christmas and New Year
• Employee Assistance Programme (EAP)

Me pēhea te tono - How to apply

To apply, click on the ‘Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email [email protected].

Along with your CV and cover letter, please provide two examples of recent pieces of work that you're proud of (learning-related examples). Applications without these two examples will not be accepted.

• Tell us why you're proud of this work, what the purpose was and how it met that need.
• If possible, please provide one example of an eLearning solution and one of a facilitated solution.
• For the eLearning solution, you may provide screenshots of a section of a module if you aren't able to share the module itself.

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance. As the Ombudsman's role is to provide "fairness for all" New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

Depending on skills and experience the salary is expected to be between $98,182 to $128,864 with $122,728 being the mid-point.

This role is based in Wellington. Please note we are unable to consider 100% remote working for this role.

Applications close 5pm 31 August 2026.