Ops Training Transformation, Learning Experience Designer

Location: Guatemala/El Salvador

Work style: Hybrid

Modality: Full-time

Last day to apply: Wednesday, August 19th, 2026 at 11:59pm

What is this role?

As a Learning Experience Designer, you will take the lead in designing and developing comprehensive learning experiences.. You will oversee project timelines and work with subject matter experts to create engaging digital courses for clients. advanced instructional strategies. Your responsibilities will include developing complex innovative e-learning module courses, integrating new technologies, conducting needs assessments, applying learning theories, and evaluating the effectiveness of educational programs' digital content to ensure the achievement of organizational goals and desired outcomes.

Main Responsibilities:

• Analyze and evaluate the stakeholders’ needs and establish the learning goals, desired outcomes, and indicators of success by performing a Training Needs Analysis process (TNA)
• Collaborate with subject matter experts and cross-functional teams to create, implement, and evaluate successful enablement initiatives.
• Design, develop, and deliver innovative enablement content in a variety of formats and modalities.
• Utilize a variety of quantitative and qualitative assessment methods to measure and improve the effectiveness of enablement programs
• Provide estimations and meet the effort required to complete a project
• Lead and facilitate comprehensive Train-the-Trainer (TTT/T3) sessions for all requisite learning initiatives, ensuring that attendees are thoroughly prepared and equipped with the necessary skills and knowledge to effectively deliver educational content.
• Build and deploy digital learning interactions that guide clients through their onboarding journey and promote ongoing utilization of our software.
• Manage the creation, organization, and administration of just-in-time enablement content delivered via digital adoption and learning management systems.

Communication/stakeholder relations

• Skilled at navigating team dynamics while also capable of independent/self-driven work.
• Ability to present during meetings and flex the communication style based on current needs (stakeholder, project, team, business, etc).
• Ability to communicate daily and negotiate with stakeholders to manage expectations and deliver on agreed-upon timelines.
• Strong written communication skills with the ability to develop job aids, document business rules, etc.
• Create and/or implement methodologies to standardize work
• Attend weekly calls to provide updates and check projects' progress with the Stakeholders
• Planning and time management to ensure timely delivery of tasks and exceed quality expectations from Stakeholders
• Maintain confidentiality and build effective relationships with other internal departments within TELUS and TI as a whole

Skills & Knowledge :

• English - B2 - Required

  • Oral and written comprehension
  • Appropriate use of language

• Experience with conducting Needs analysis and impact assessment (TNA) - Required

• Prior experience in creating Micro learning materials - Required

• Proficiency in content authoring tools (MSO, ACC, Articulate 360 (Rise 360 mainly, Storyline 360 - voice over, triggers, branching) - Required

• Proficient in editing and producing high-quality video and audio content for training purposes. (Adobe After Effects, Premiere Pro, Character Animator, Vyond, Camtasia, Audition)

• Experience leveraging current theories, principles, methodologies, and techniques of learning (adult learning, ADDIE model, agile methodology, Bloom's taxonomy)

• Learning Design (Instructional Design) Focused in UX User Experience

• Experience in developing content for online and/or multi-media environments

• Skills in proofreading and minor copy editing

• Experience in adult education or in designing training programs

• Confidence when presenting and collaborating across varied business units and levels of the organization

• Strong attention to detail and organizational skills

• Time management

• Ability to work with a high-performing team and become a strong contributor

• Learner-centered and performance-based learning strategies

• Ability to create visual/graphic materials based on a learning concept

Studies and Experience:

• 1-3 years Experience in Client/Stakeholder management - Required
• 1-3 years of University studies, (Graphic Design, Marketing, Learning, Pedagogy) - Required unless demonstrated experience
• 1- 3 years of Instructional Design / Training Development / Learning experience - Required unless demonstrated experience - Required
• Experience with course authoring software - Required unless demonstrated
• Advanced development-oriented experience (web, graphics, etc.) - Required
• Experience recording and editing videos, creating engaging and on-brand content that resonates with the target audience
• Graphic design and/or animation experience with a keen eye for design and details
• Designation or certificate in change management, training and/or facilitation

Equal Opportunity Employer*At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.*We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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