Learning Management System (LMS) Administrator

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

The LMS Administrator is responsible for the effective administration, optimisation, and continuous improvement of the HAAS Learning Management System (Totara), ensuring the platform remains accurate, reliable, compliant, and user-focused. The postholder plays a key role in enabling high-quality learning and development across the organisation by maintaining learning content, user access, system integrity, and reporting capabilities that support workforce development, regulatory compliance, and organisational performance.

Working closely with the Learning and Development team and key stakeholders across HAAS, the LMS Administrator provides expert operational support, manages system processes and data quality, responds to user enquiries, and delivers meaningful learning analytics and reports. The role contributes to the ongoing enhancement of the learner experience by identifying opportunities to streamline processes, improve system functionality, and maximise engagement with digital learning solutions.

The successful candidate will be a highly organised and customer-focused professional with strong technical aptitude, attention to detail, and a passion for learning technologies. They will act as a trusted point of expertise for system users, helping to ensure that the LMS delivers an accessible, efficient, and effective learning environment that supports organisational objectives.

Qualifications

Essential Criteria

• Proven experience in an LMS administration or learning systems support role.
• Strong attention to detail, with a commitment to data accuracy and quality.
• Confidence working with digital systems and managing system processes.
• Ability to produce clear reports and respond to ad‑hoc data requests.
• Strong customer‑service mindset with the ability to support users at all levels.
• Good written and verbal communication skills with experience collaborating with SMEs.
• Strong understanding of LMS administration, including back-end configuration, workflows, and user management.
• Experience creating and interpreting LMS dashboards and reporting tools.
• Ability to extract, analyse, and present data clearly to support decision making and compliance monitoring.
• Confident troubleshooting LMS or data issues with technical teams or vendors
• Flexible, proactive, and able to work effectively as part of a dispersed team – travelling occasionally when required.
• Evidence of relevant CPD in digital learning, learning technology, or L&D.
• General IT skills and ability to use software effectively.
• Driven and flexible.

Desirable Experience

• Experience administering Totara, Moodle, or a comparable LMS.
• Familiarity with e‑learning content standards (e.g. SCORM, xAPI).
• Experience working in a regulated, compliance‑driven, or contract‑led environment.
• Basic understanding of learning and development or training delivery contexts.
• Experience writing operational guidance, process documentation, or technical content

Additional Information

Please note that we reserve the right to close this vacancy early should we receive a sufficient number of applications.