Learning Management Systems (LMS) Coordinator I

The LMS Coordinator I role is vital to keeping our members on the cutting edge of the cross-border trade industry. The ideal candidate will have a passion for engaging with members, providing gracious customer service, and fully participating as a team member. Further, attention to detail and adhering to system processes is required to be successful. One should possess the resilience to calmly navigate challenges and cyclical high-volume workloads, while always seeking ways to improve service levels.

Who We Are

The NCBFAA Educational Institute (NEI) provides educational opportunities to the members of NCBFAA and the larger trade community in the areas of international trade, supply chain

management, global logistics, customs brokerage, import and export transactions,

transportation, attendant government regulation, and those areas of knowledge necessary to manage or advance a career path in a business providing services to those sectors. The NEI is also a U.S. Customs and Border Protection Partner Accreditor responsible for accrediting eligible continuing education content for licensed customs brokers.

What You’ll Do

The LMS Coordinator I is responsible for the successful implementation of NEI’s education and professional development operations. Key responsibilities:

• Processing alternative paths to earning certifications (“grandfathering”).
• Set up final exams and proctor with individuals, including certifying successful completion in learning management system.
• Assist with enrollment and course access inquiries, as needed.

Other NCBFAA General Office Responsibilities:

• Handle inquiries via daily calls and emails, related to the above-mentioned responsibilities.
• Assist with processing orders for NEI-related revenue, particularly courses.
• Support LMS Leadership, as needed.

Who You Are & Keys to Success

To be successful in this job, you will excel in four areas: Customer service: you deliver stellar customer experiences to our members in every way;

• Planning, Organization, & Attention to detail: you have strong administrative skills as a detail-oriented and organized team player on a day-to-day basis;
• Communication skills: you have strong verbal communication skills.
• Software skills: you will need to be comfortable operating within our member database, accounting software, and webinar platform on a daily basis.

Knowledge of learning management systems is a plus but not required.

What Else You Should Know

This position is full-time, non-exempt status, and is based in Silver Spring, MD, with the

potential for growth and some work-from-home [to be agreed upon with your supervisor]. The person in this position reports to the Director, Accreditation & Learning Development and

works in close collaboration with NEI and NCBFAA colleagues and leadership.

NCBFAA is an equal opportunity employer, and we value having staff who come from diverse

backgrounds and communities.

Pay: $47,840.00 - $49,920.00 per year

Benefits:

• Dental insurance
• Health insurance

Work Location: Hybrid remote in Silver Spring, MD 20910