Cassia Sokcho

[Scope of Duties]
<ul>
<li>Instills commitment to the Banyan Group experience in associates ensuring that the group’s vision and mission assimilated and the objectives of the hotel are met, especially in line with the Service Profit Chain objectives.</li>
<li>Initiates and coordinates activities required to meet quality standards.</li>
<li>Monitors and advises on the performance of the quality management systems and produces data and report on performance, measuring against set indicators.</li>
<li>Promotes quality achievement and performance improvement throughout the organization.</li>
<li>Collates and analyses performance data and charts against defined parameters such as BSC, DBSC, LQA results, FSMS and other department audits.</li>
<li>Advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality.</li>
<li>Ensures that every department compiles and maintains a complete and up-to-date associate orientation/induction/training manual.</li>
<li>Prepares, communicates and implements an annual training plan for the hotel.</li>
<li>Ensures that regular, scheduled training plans are subsequently implemented and followed in all departments. Conducts training and orientation programs for associates at all levels.</li>
<li>Prepares, monitors and controls the hotel’s annual training budget</li>
<li>Ensures that a sufficient number of qualified departmental trainers are available in every department.</li>
<li>Ensures the maximum utilization and productivity of department trainers in each department.</li>
<li>Keeps a comprehensive record of all training activities and maintains the efficient administration within the department preparing and submitting operational reports on time.</li>
<li>Monitors and controls the use of the hotel training facilities and equipment.</li>
</ul>
[Qualifications]
<ul>
<li>Minimum 3 year of experience in the hospitality or hotel industry</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
📍 Location: Cassia Sokcho Part of Banyan Group
📩 Apply: <a href="mailto:justin.lee@cassia.com" rel="nofollow noopener" target="_blank">justin.lee@cassia.com</a>
🔹 Local candidates only
If you or someone you know may be a great fit, please send your resume to <a href="mailto:justin.lee@cassia.com" rel="nofollow noopener" target="_blank">justin.lee@cassia.com</a>.
We look forward to connecting and growing together! 🌟

Learning Manager

Learning Manager

This job is no longer available

Talents

Recruiters

About