Learning Operations Analyst

Skill required: Talent Development - Learning Delivery Operations

Designation: Learning Operations Analyst

**Qualifications:**Any Graduation

**Years of Experience:**3 to 5 years

What would you do Senior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively.

This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly.

Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce.
Ensure successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for Qualifications:

Education:

• Bachelors degree B.A / B.Com / B.Sc / B.Tech

  Work Experience:

• LMS experience of 1.5 years.

• Strong knowledge of typical scheduling methodology

• Professional experience of minimum 3years and above in service environment

• MS Office skills: Ability to understand and make sense of large amounts of data in a complex environment, strong Excel Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format

• Client Interfacing skills (Email Phone): Good Email etiquette, strong email drafting keyboard skills and good phone etiquette / technique

• English language proficiency: Strong written verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly

• Good organizational, prioritisation and multi-tasking skills.

• Strong analytical and problem-solving skills.

• Multi-cultural awareness.

• Passion for customer service.

• Team player.

• Attention to detail.

• Focus on high data accuracy.

• Quality driven in communications and all system transactions.

• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.

• Personal organization to ensure work is monitored and completed

  Roles and Responsibilities:

• Oversee the planning and coordination of large-scale training programs and events.

• Collaborate with senior leadership to forecast training needs and allocate resources effectively.

• Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.

• Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.

• Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.

• Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.

• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.

• Serve as a point of contact for training-related inquiries from employees, managers, and external partners.

• Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.

  Qualification Any Graduation