Learning Operations & Trainer Success Manager

This person becomes the single owner of:

• Trainer sourcing and hiring
• Trainer onboarding and documentation
• Trainer allocation to projects
• Trainer performance management - can be done by QA or Training Coordinator
• Session quality monitoring- can be done by QA or Training Coordinator
• Backup trainer management
• Trainer payroll/invoicing coordination- Can be done by training coordinator
• Building trainer community and engagement

Key Responsibilities

1. Trainer Hiring & Evaluation

• Build a database of freelance trainers
• Source trainers from LinkedIn, communities, referrals, and job portals
• Conduct initial screening
• Verify certifications and industry experience
• Coordinate technical demo sessions
• Maintain trainer scorecards

2. Trainer Onboarding

• Trainer contracts and documentation
• LMS and platform onboarding
• Delivery SOP training
• Client expectation briefing
• Assessment guidelines

3. Delivery Management

• Allocate trainers to programs
• Manage trainer schedules
• Ensure trainer availability
• Arrange backup trainers
• Resolve delivery issues

4. Quality Assurance- Can be done by QA team

• Attend sessions periodically
• Collect learner feedback
• Review trainer ratings
• Conduct quarterly trainer reviews

5. Trainer Network Development

Create trainer talent pools in:

• Generative AI
• Claude AI
• OpenAI
• Agentic AI
• Data Science
• Machine Learning
• Cloud Computing
• Cyber Security
• Data Engineering, etc

Ideal Experience

• Minimum: 35 years of experience
• Preferred: 57 years of experience

Industry Background

Prefer candidates from:

• EdTech
• Corporate Learning & Development
• Technical Training Companies
• IT Training Institutes
• Learning Services Organizations

Good examples:

• Former Training Executive
• Program Executive
• Learning Operations Executive
• Trainer Engagement Executive
• Academic Operations Executive

Skills to Evaluate

• Training Industry Knowledge
• Must understand:
• Corporate Training
• Certification Programs
• Academic Training
• Custom Training as per the client requirement
• Trainer Evaluation Skills
• Should be able to assess:
• Communication skills
• Technical expertise
• Adult learning principles
• Session delivery quality
• Audience engagement
• Teaching approach
• Hands-on lab capability
• Operations Skills
• Resource planning
• Capacity management
• Scheduling
• Escalation handling
• Vendor management

Tools

• Excel
• Google Workspace
• LMS platforms
• CRM tools
• AI tools (ChatGPT, Claude)
• Project Management skills

Company Name: Blue Data Consulting & IT Services Pvt. Ltd.

Employment Type: Full-time

Location: Sector 62, Noida

Working hours: 09:30 AM to 05:30 PM

Working days: Monday to Friday

Work Mode: On-site