Learning Operations Associate

Skill required: Talent Development - Learning Operations

Designation: Learning Operations Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Provides end-to-end Learning Administration services covering training scheduling, LMS administration, learner records, reporting, stakeholder coordination, and client support to enable efficient and accurate learning operations.
• Executes Learning Administration and scheduling activities including course setup, enrollment, training coordination, mailbox management, learning record maintenance, reporting, stakeholder communication, issue escalation, documentation, and continuous process improvement in accordance with client business rules and work instructions.
• Manage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for?
• Learning Administration, Training Scheduling, LMS Administration, Saba or Cornerstone, MS Excel, Reporting & Analytics, Stakeholder Management, Customer Service, Vendor Coordination, Process Documentation, Issue Resolution, Process Improvement, Data Confidentiality, Communication, Quality and Attention to Detail. Roles and Responsibilities:
• Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.
• Book and manage training venues, facilities, and necessary equipment.
• Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.
• Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.
• Troubleshoot and resolve any technical issues related to the LMS if needed.
• Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
• Serve as a point of contact for training-related inquiries from employees, managers, and external partners.
• Communicate training schedules, changes, and updates to relevant stakeholders promptly.
• Escalate potential issues to Delivery Services Management Scheduling Team Lead.
• .Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
• Assist in Process Improvement initiatives.
• Please note that this role may require you to work in rotational shifts