Learning Operations Support Coordinator

Job Number: 26-01853 Find your next opportunity in the Financial Services Industry. ECLARO is looking for a Learning Operations Support Coordinator for our client in New York, NY. ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• The Learning Operations Support role is an opportunity to build experience in Learning & Development while helping deliver high-quality learning experiences across the organization.
• This role supports the day-to-day coordination of learning programs while using technology, data, and AI-enabled tools to help the team work more efficiently.
• The ideal consultant is curious, organized, comfortable with technology, and eager to learn. You don't need to be an expert in Learning & Development or AI.
• Enjoys learning new tools, working with data, solving problems, and finding better ways to get things done.

Responsibilities:

• Support Learning Operations:

• Help coordinate learning programs, experiences, and events from planning through completion.

• Support learning calendars, enrollment, communications, materials, and program logistics.

• Keep learning records, resources, trackers, and program documentation organized and up to date.

• Respond to questions and provide support to learners, facilitators, and team members.

• Help ensure learning programs run smoothly and provide a positive learner experience.

• Use AI & Technology:

• Use AI-enabled platforms and digital tools to support everyday work and make processes more efficient.

• Explore ways AI can help with activities such as drafting communications, creating content, conducting research, analyzing information, and preparing reports.

• Learn new digital tools and share helpful tips and use cases with the broader L&D team.

• Stay curious about emerging technologies and new ways they can support learning and team productivity.

• Work with Data & Insights:

• Help track participation, completion, learner feedback, engagement, and other learning metrics.

• Support the creation and maintenance of reports, dashboards, and recurring updates.

• Review data to identify trends, patterns, and opportunities for improvement.

• Help translate learning data into clear takeaways that the team can use to make decisions.

• Help Us Continuously Improve:

• Look for opportunities to make L&D processes simpler, more consistent, and easier to manage.

• Maintain trackers, templates, workflows, and other team resources.

• Support the testing and implementation of new tools, processes, and ways of working.

• Bring new ideas, curiosity, and a willingness to learn and experiment.

Required Qualifications:

• Work or internship experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort working with technology and an interest in learning new digital and AI-enabled tools.
• Foundational skills working with data, spreadsheets, or reporting, with an interest in building analytical capabilities.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, follow through on commitments, and ask questions when needed.
• A collaborative, proactive mindset and willingness to learn.
• Curiosity about how technology, AI, and new ways of working can improve the employee learning experience.

Preferred Qualifications:

• Experience with tools such as Microsoft Excel, PowerPoint, Teams, or similar workplace technology.
• Exposure to AI tools, learning platforms, reporting tools, or automation through coursework, internships, projects, or personal exploration.

Pay Rate: $36.36/Hour

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:

Lester Candilado [email protected] 6466800168 Lester Candilado | LinkedIn Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.