Learning Plus - E-Commerce Support Officer

E-commerce

• Ensures products are accurately reflected on the website, including product names, prices, descriptions, images, weight, and other relevant product information.
• Optimizes the customer website journey and overall user experience, including website design, navigation, product discoverability, and product information.
• Applies SEO best practices to improve website visibility and search performance.
• Monitors and studies SEM performance as needed and provides recommendations for improvement.
• Ensures shipping fees are accurately displayed and that pricing and other changes are promptly reflected on the website.
• Works closely with developers and relevant teams to identify, troubleshoot, and resolve website issues.
• Produces and coordinates quality website content, campaigns, partnerships, and other initiatives to support sales and customer engagement.
• Continuously sources and explores new suppliers and products to expand and improve the product mix.
• Coordinates with relevant departments (Learn, EL, HGME, HP, etc.) regarding product requirements, new editions, new titles, and other product updates.
• Raises out-of-stock concerns with the Procurement team and follows through on replenishment or resolution.
• Generates daily, weekly, monthly, and yearly reports as needed and provides actionable insights and recommendations for improvement.
• Assists different departments with product requests, manual product links, and other website-related requirements.
• Monitors e-commerce processes and identifies opportunities to improve efficiency, accuracy, customer experience, and sales performance.

Customer Support

• Provides support and guidance to Family Support Agents, including coaching, evaluation, and assistance in handling customer concerns.
• Ensures internal and external chats and tickets are responded to and resolved or properly closed within the required timeframe.
• Ensures incoming calls are answered promptly and missed calls are attended to appropriately.
• Handles customer inquiries and concerns through tickets, calls, website inquiries, social media, and other customer service channels.
• Monitors and follows up on customer refunds and exchanges and ensures Service Request (SR) concerns are addressed promptly.
• Reaches out to customers regarding order, shipping, delivery, or other concerns requiring customer coordination.
• Ensures online materials and digital resources are sent to customers in a timely manner.
• Coordinates with and raises concerns to relevant partners (BJU, Ignitia, e-books, OGT, Quipper, etc.) regarding issues with online materials, access, fulfillment, or customer concerns.
• Monitors recurring customer concerns and identifies opportunities to improve processes, communication, and overall customer experience.

Must Have

• College graduate
• Computer literate and comfortable using common computer applications and digital tools
• Experience in bpo, marketing, business operations, customer service, e-commerce

What's in it for you at AnchorEd?

We believe in taking care of our team members not just at work, but also in life, family, health, and growth. Here's what you can look forward to when you join us:

Growth & Stability

• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG) from Day 1
• Semestral and Christmas breaks on top of leave credits
• Vacation Leave and Sick Leave upon regularization
• Educational support and career development opportunities aligned with your role and growth path
• Company-issued laptop upon onboarding to support your day-to-day work, plus access to a subsidized Laptop Loan Program for team members who wish to purchase or upgrade their personal preferred unit, subject to company guidelines.

Health & Wellness

• HMO coverage upon regularization

• Choose between:

• Higher individual coverage, or

• Coverage for you plus one eligible dependent

HMO benefits also include:

• Medicine reimbursements

• Optical reimbursements

• Maternity cash assistance

• Dental care servicesFamily-Centered Benefits

• Up to 100% Base Tuition Fee scholarship for enrolled children of team members

• Additional scholarship discounts for siblings, nephews, and nieces

• Paid Wedding Leave

• Bereavement Leave support during difficult seasons

• Maternity and Paternity Leave in accordance with Philippine labor laws

Learning & Development

• Opportunities for further studies with tuition support for approved programs related to your career path
• Leadership and professional development programs designed to help you grow personally and professionally

More Than Just Benefits

At AnchorEd, we value meaningful work, purpose-driven education, servant leadership, and a people-first culture where growth, faith, and excellence come together.

Join a team where your contribution matters — and where you can grow both professionally and personally.

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your religious or faith affiliation?
• What is your expected salary range for this position?

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Pasig