Learning Service Delivery Coordinator

Why us? 🤝

We are part of the ALTEN Group – a leading European provider of engineering and technology consulting servics.

Join ALTEN Polska and let’s grow together !

🌎Location: Kraków- hybird work (6 x month)

👉Key Responsibilities

1. CASTLE service delivery & multi-vendor coordination

• Run the day-to-day delivery of CASTLE’s certification and accreditation service, ensuring requests are logged, triaged, progressed, and completed within agreed timelines and quality expectations.
• Coordinate activities across multiple vendors and internal partners, aligning priorities, clarifying ownership, and ensuring effective handoffs from intake through to completion.
• Manage the service backlog and delivery pipeline, maintaining visibility of demand, status, ageing items, bottlenecks, and upcoming peaks; support prioritisation where capacity is constrained.
• Own colleague communications and service experience by providing clear guidance, proactive updates, and consistent messaging throughout the request lifecycle.
• Track and manage operational risks, issues, and dependencies; escalate appropriately and drive actions through to resolution to protect CASTLE outcomes.

2. Demand management & stakeholder engagement

• Engage cybersecurity teams to understand role-based learning needs and translate these into actionable certification/accreditation demand.
• Coordinate with internal stakeholders (e.g., learning platform/tool owners, SMEs, programme leads) to confirm requirements, validate eligibility, and remove delivery blockers.
• Support service planning activities (e.g., forecasting demand peaks, supporting annual cycles, preparing communications and timelines).

3. Service performance, MI & continuous improvement

• Collect, organise, and maintain accurate service data (requests, approvals, fulfilment, completions) to enable reliable operational oversight.
• Produce regular reporting (weekly/monthly) covering volumes, cycle times, completion rates, exceptions, and key insights to support decision-making.
• Identify opportunities to improve service workflows and implement practical changes (standardised steps/templates, clearer handoffs, reduced rework) and automation to improve efficiency and data reliability.
• Contribute to skills mapping and the maintenance of learning information/content across relevant tools (e.g., SharePoint, Degreed, Workplace).

👉Knowledge, Qualifications & Experience

Knowledge

• Training and awareness methods, techniques, and best practice.
• Requirements gathering, process improvement, and service optimisation concepts.
• Data analysis, reporting, and problem solving.

Experience (essential)

• Coordinating training, learning operations, or service delivery activities (cybersecurity or risk preferred).
• Working with a broad range of stakeholders across varying seniority in a complex environment.
• Improving processes and introducing automation to enhance service delivery.
• Using collaboration/learning tools (e.g., SharePoint, Degreed, Workplace) and Microsoft Office (especially Excel and PowerPoint).

Capabilities

• Strong written and spoken English; high attention to detail.
• Highly organised with strong ownership; able to manage multiple priorities and deadlines.
• Confident stakeholder management; able to coordinate across teams and keep actions moving.
• Analytical and comfortable working with datasets to produce clear, actionable MI.
• Calm under pressure, proactive, and committed to continuous improvement.

Desirable / Good to have

• Familiarity with cybersecurity (or similar) certification and accreditation processes.
• Ability to create clear presentations and data visualisations for senior audiences.
• Experience with task/project management tools (e.g., JIRA, Monday.com, Microsoft Project).
• Basic understanding of Cybersecurity, Technology, and Data Protection.

🎯 We offer

• A full-time contract (B2B also possible)
• All necessary work equipment is provided by us (computer, monitor etc).
• Participation in company many conferences, trainings, workshops, integration meetings, etc.
• Certification and training opportunities
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company.
• Work in company with #GreatPlaceToWork Certificate

🎯 Benefits

• Collaboration with Mistral AI
• Work Equipment
• Employee referral program
• Layette for a newborn employee’s child
• Group life insurance
• Pension scheme

Do not hesitate and join our team!