Learning Services Specialist

Job Summary

The Learning Services Specialist supports the delivery of TVS Way learning journeys (such as onboarding, Yellow Belt, Green Belt programmes) by planning, coordinating, and executing training activities that drive adoption of TVS Way principles across the organisation. The role ensures high-quality learner experiences, strong operational discipline, stakeholder coordination, and continuous improvement to achieve superior learner satisfaction and high Net Promoter Score (NPS).

Job Details

• Department: HR / Learning Organisation Development
• Section: TVS Way Academy / COFE
• Location: Hosur / Bangalore
• Education Qualification: Bachelor's degree in HR / Business / Psychology / Education or related discipline
• Required Experience: 3-6 years in learning operations / programme coordination / LD support roles
• Grade: B

Responsibilities

Programme Delivery Execution

• Manage end-to-end delivery of learning programmes including cohort scheduling, facilitator coordination, and learner communication
• Ensure seamless programme setup (classrooms / virtual platforms / technology support)
• Support programme logistics, assessments, certifications, and post-programme activities

Programme Coordination Content Support

• Work closely with Programme Delivery Lead, Design Lead, and external partners
• Support content readiness, review of learning materials, and learner resources
• Ensure programmes meet TVS Way standards and learner-centric design

Stakeholder Engagement

• Coordinate with business leaders, HRBPs, and functional stakeholders for participant nomination programme alignment
• Gather feedback and share insights to support capability building

Vendor Internal Liaison

• Liaise with external training partners and internal teams (design, IT, comms, LMS)
• Manage facilitator coordination logistics support

Continuous Improvement (PDCA)

• Participate in regular PDCA cycles to improve learning delivery
• Support feedback gathering, metrics consolidation, and improvement actions

Project Support

• Assist in project execution for learning initiatives
• Support planning of timelines, resources, and dependencies

Measurement Analytics

• Help track programme effectiveness against Kirkpatrick levels (L1-L4)
• Support data collection, organising feedback and reporting metrics

Learning Technology Content Management

• Manage LMS / LXP scheduling, enrolment, tracking, and reporting
• Ensure digital assets are updated and accessible

Programme Communication

• Assist with communication touchpoints - invites, reminders, learner guides, success stories
• Support programme branding communication consistency

Process Governance

• Help maintain SOPs for programme delivery stakeholder management
• Identify and recommend process improvements

Required Qualifications

• 3-6 years of experience in Learning Development / Learning Operations / Programme Coordination
• Knowledge of learning delivery processes, facilitation support, and programme logistics
• Experience working with LMS / digital learning platforms
• Strong organisational skills, stakeholder coordination, and communication ability
• Ability to manage data, reporting, and learner communication

Preferred Qualifications

• Certification in Learning Development / Instructional Design / Agile preferred
• Experience working in enterprise learning environments
• Exposure to continuous improvement (Lean / PDCA / Six Sigma concepts)

Functional Competencies

• Learning Program Coordination
• LMS / Learning Tech Tools
• Stakeholder Management
• Project Delivery Support
• Data Tracking Reporting

Behavioural Competencies

• Execution Excellence Ownership
• Communication Collaboration
• Customer-Centric Mindset
• Continuous Improvement Orientation
• Planning Prioritisation

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.