Learning Support Partner

Description

Reports to: Learning Operations Manager

Working hours / pattern: 40 hours per week, on site.

Job purpose

Support the smooth coordination, administration and delivery of learning projects for the Learning and Capability function. This role organises source materials, maintains project information, coordinates learning activity, administers the LMS and keeps records, reports and project trackers accurate, accessible and up to date.

Key responsibilities

▪ Support content discovery by gathering, organising and summarising source materials, stakeholder input, subject matter expert information and design inputs.

▪ Coordinate learning meetings, project actions, review cycles, stakeholder feedback, delivery dates and outstanding content needs.

▪ Maintain accurate project documentation, trackers, version records, utilisation information and administrative records to support delivery planning and forecasting.

▪ Administer the Acorn LMS, supporting course setup, user records, enrolments, completion data, content uploads and reporting.

▪ Provide responsive coordination support to the Learning Experience Designer, Learning Producer and Learning Operations Manager.

▪ Support safe, ethical and compliant business practices, continuously improving processes and learning impact.

▪ Act as an advocate for Ethos Farm, consistently demonstrating our values in how you work with clients, stakeholders and colleagues.

Skills, experience & requirements

▪ Experience in learning administration, project coordination, LMS administration or a related support role.

▪ Strong organisational skills, with the ability to manage information, deadlines, actions, records and administrative detail accurately.

▪ Good written communication skills, with the ability to summarise information clearly and prepare useful design inputs.

▪ Confident working with learning platforms, reports, user data, digital files and AI-enabled processes within an agreed governance framework.

▪ Ability to work with stakeholders and subject matter experts to gather information, follow up actions and maintain momentum.

▪ Right to work in the UK.

▪ Demonstrated attitude and behaviours aligned to our Ethos Farm values.

About us & our values

We’re on a mission to empower people to deliver extraordinary customer service and to unleash the power and potential of brands to help them thrive. You can find our more about us on our website at ethosfarm.com.

Our values guide us in how we work as individuals and teams to represent the very best of Ethos Farm to each other, our clients and their customers. Our values are:

• We work together: We deliver the best for our clients, customers and each other.
• We deliver extraordinary service: We inspire and leave a brilliant impact.
• We see opportunity: We find solutions to exceed expectations.
• We are inclusive and kind: We value the contributions and part we all play.
• We have fun: We raise smiles and love what we do.

We are an equal opportunities employer and committed to a diverse and inclusive workplace where everyone feels valued, respected, and able to do their best work. We actively encourage applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Our benefits

▪ Employee Assistance Programme offering free and confidential support and advice.

▪ Health cash plan which provides money off medical treatments and access to 24/7 G.

▪ Financial wellbeing tool to help you manage your finances.

▪ Mortgage brokering service.

▪ Discretionary performance bonus.

▪ 5% employee contribution and 3% employer contribution (qualified earnings).

▪ 25 days holiday, increasing up to 28 days after 5 years’ service, plus birthday day off.

▪ Training, annual away day, incentives and recognition.

Pay: £35,000.00-£45,000.00 per year

Benefits:

• Additional leave
• Company events
• On-site gym
• On-site parking
• Paid volunteer time
• Store discount

Work Location: In person