Learning Systems Integration and eLearning Specialist

Overview:

This position assists the organization and individuals to improve performance by designing training and learning solutions.

Responsibilities:

• Configuring the LMS to meet the institution's specific needs. This includes:

  • Customizing user interfaces, course structures, and user roles.
  • Generating and analyzing reports to track learner progress, engagement, and course effectiveness. These insights help fine-tune educational content and strategies.
  • Ensuring seamless integration with other tools and platforms, such as content authoring software, video conferencing tools, and external databases.
  • Providing technical support to users, including learners and instructors, to troubleshoot issues and ensure smooth navigation within the LMS.
  • Managing user roles and permissions within the LMS to maintain a secure and organized learning environment.
  • Regularly updating the system, applying patches, and implementing security measures to safeguard data and ensure uninterrupted access.
  • Collaborating with subject matter experts and instructional designers to create engaging and effective e-learning courses.

Qualifications:

Education and formal training:

Bachelor’s degree in education, Instructional Technology, Healthcare or related field

Work Experience

Minimum three years of related work experience in a healthcare environment or LMS-related web environment.

A working knowledge of the following:

• Strong understanding of LMS – Docebo preferred (Cornerstone, Workday Learning, etc. transferable knowledge)

• Integration Platform Experience: Workato, Dell Boomi, MuleSoft, Power Automate, Logic Apps, Zapier (less complex environments)

• Data Skills including:

• Advanced Excel,

  SQL basics,

• CSV manipulation

• Power BIAdditional skills: REST APIs, JSON, Postman, Basic scripting

• Preferred experience: Project management, Change management

• Systems integration knowledge:

• HRIS-to-Docebo integrations

• User provisioning/deprovisioning

• Data synchronization processes

• CSV imports and exports

• APIs and webhooks

• Audit and compliance requirements

• Business Analysis Skills

• Meet with departments to gather requirements

• Translate business needs into technical workflows

• Assess downstream impacts of changes

• Document requirements

• Perform user acceptance testing

• Identify process improvement opportunities

Additional Skills

• Excellent verbal, written, problem solving, interpersonal and organizational skills.
• Ability to provide positive and professional customer service; thorough understanding of healthcare policies and procedures.
• Ability to work with minimal supervision.
• Analytical ability required to perform systems analysis, evaluate user requests, recommend, and implement accurate, efficient, and economical solutions.
• Develop and execute detailed project plans/schedules for systems implementation/special projects.
• Experience with the assessment, design, development, and implementation of digital learning and development solutions.