Leasehold Advisor

We’re looking for an organised and customer-focused Leasehold Advisor to join our Service Charge & Specialist Leasehold Services team. The role

You’ll provide administrative and customer support for our Specialist Leasehold Services function. You’ll make sure leasehold processes are administered accurately and efficiently, with clear records and helpful communication for residents, solicitors and internal colleagues. You’ll also support Leasehold Officers with casework and escalate more complex matters when needed.

The location

You’ll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager.

What you’ll be doing

• Administer leasehold consents, permissions, notices, registrations and legal documents.
• Maintain accurate records and update relevant systems.
• Act as a first point of contact for specialist leasehold enquiries.
• Provide clear information and guidance to residents, solicitors and colleagues.
• Log, track and progress alterations, subletting applications and other permissions.
• Support Leasehold Officers with casework and documentation for statutory or legal matters.
• Monitor workflows and help ensure actions are completed within target timescales.
• Identify issues and escalate complex matters appropriately. What you’ll need
• Experience in administration, housing, customer service or a property-related environment.
• Strong organisation skills and excellent attention to detail.
• Clear written and verbal communication skills.
• The ability to manage several tasks and competing priorities.
• Good working knowledge of Microsoft Office.
• A helpful, customer-focused approach.
• GCSE-level English and Maths, or equivalent ability.

Closing Date: 28th October 2026

Interview Dates: W/C 9th and 16th November 2026