Leasing Account Manager - Albuquerque

General:

The position’s primary responsibility is to manage the location for all rental and lease customers. Increase sales of all our product lines while continuing to build strong relationships with our current customers.

Basic Responsibilities: Including but not limited to the following:

• Marketing

• Initiate “Cold Calling”, “Direct Mail”, “Sales Blitz” and “Telemarketing” systems to promote Contract Maintenance, Rental and Lease product lines.

• Set times and dates for weekly sales blitz of your assigned area

• Market to local business partners and build solid, long-lasting relationships with key business decision-makers.

• Generate leads and follow up as needed to convert prospects to active customers.

• Effectively communicate, influence and interact with all types of customers, vendors and co-workers.

• Utilize proper sales techniques to solve problems and manage conflict.

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• Customer Management

• Understand cost control and what it takes to be a part of a profitable business.

• Deliver superior customer service.

• Maintain current customers’ needs and promote the Bruckner name and philosophy in a positive manner.

• Hold safety meetings and driver meetings as customer’s request.

• Facilitate invoice dispute resolution to effectively satisfy the customer and company.

• Fleet/Maintenance

• Assist with PM compliance including making calls to customers to set up service in cooperation with the service department.

• Manage the sub report daily and assist with your customers to make sure subs are returned in a timely manner

• Administration

• Perform daily lot checks and inspect equipment that is on the yard.

• Create rental contracts and administer so the customer is not left waiting.

Other Duties:

The Leasing Account Manager’s performance is measured on the following criteria.

• Meeting acceptable level of rental utilization.
• Responsible for obtaining profitable results through new accounts and maintaining current customers.
• Achieve new account penetration goals as laid out by management.
• Achieves a high degree of customer satisfaction and retention.
• Continue growth through LMS training on Monthly basis.
• Partners with and works well with all departments in the Dealerships.
• Brings solutions and recommendations for problem issues.
• Protects and enhances the business reputation of Bruckners.
• Enhances personal qualifications.
• Accepts responsibility, is reliable and dependable.
• Willingly accepts direction.
• Provides timely reports as required.
• Maintain a sense of urgency in matters that require it.
• Pays attention to detail in all paperwork, i.e., contracts, schedules, expense reports, pipelines, etc.

Core Values:

• We act with honesty and integrity
• We value our people and communities
• We are customer focused
• We do what it takes

This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (IE: emergencies, changes in personnel, work load, rush jobs, or technological developments.)