Leasing Agent

Description About Braden Fellman Group

Braden Fellman Group is a family-owned real estate company established in 1981. We develop and manage a distinctive portfolio of apartment communities and commercial spaces, with a focus on preserving the character of the neighborhoods we serve. Our leadership is hands-on, our teams are close-knit, and we take pride in adding value to each of our unique communities and creating amazing environments for our residents. As we grow our presence in Columbia, South Carolina, we are looking for a friendly, motivated Leasing Agent to be the face of our community.

Position Summary

The Leasing Agent is the first point of contact for prospective residents and plays a key role in keeping our community full, welcoming, and well cared for. You will greet and tour prospects, respond to leasing inquiries, prepare lease paperwork, and support current residents throughout their stay. This is an entry-level position — no prior leasing experience is required. We will train the right person; what matters most is a warm personality, strong communication skills, and genuine enthusiasm for helping people find their next home.

Requirements Key Responsibilities

• Greet prospective residents, conduct property and apartment tours, and highlight community features and amenities.
• Respond promptly and professionally to leasing inquiries by phone, email, text, and walk-in.
• Guide applicants through the application, screening, and lease-signing process, and prepare accurate lease files and move-in paperwork.
• Follow up with prospects and maintain accurate records of leasing traffic, guest cards, and lead sources in property management software.
• Support marketing efforts, including updating online listings, posting to social media, and participating in outreach and resident events.
• Assist with lease renewals and resident retention programs, delivering excellent customer service to current residents.
• Conduct move-in inspections and ensure tour paths, model units, and the leasing office reflect our standards of curb appeal.
• Receive and log resident service requests and coordinate with the maintenance team on follow-up.
• Comply with all Fair Housing, landlord/tenant, and company policies and procedures in every interaction.
• Assist the Property Manager with administrative duties and other tasks as assigned.

Qualifications

• High school diploma or equivalent required.
• Customer service, sales, retail, or hospitality experience is a plus — but not required.
• Excellent interpersonal and communication skills with a friendly, professional demeanor.
• Strong organizational skills and attention to detail; comfortable managing multiple prospects and priorities.
• Basic computer proficiency; experience with property management software (e.g., AppFolio) is a plus.
• Ability to work a schedule that may include Saturdays.
• Valid driver's license and reliable transportation.
• Willingness to learn Fair Housing regulations and complete company-provided training.

Compensation & Benefits

• Competitive hourly base pay.
• Leasing commissions — your success is rewarded directly.
• Paid training and clear growth opportunities into senior leasing and property management roles.
• Benefits package for full-time employees.