Leasing Agent

Position Summary:

The Leasing Agent serves as the first point of contact for prospective residents and plays a key role in maintaining high occupancy levels at their assigned community. This position is responsible for marketing available units, guiding applicants through the leasing process, ensuring all documentation and compliance requirements are met, and supporting a positive living experience for current residents. The Leasing Agent fosters a welcoming and professional environment in the leasing office and works collaboratively with the property management team to meet leasing goals and uphold community standards.

Key Responsibilities:

• Greet and qualify prospective residents, assess housing needs, and present available apartments professionally.

• Ensure all leasing activities are conducted in compliance with Fair Housing, ADA, Fair Credit Reporting Act, and other relevant laws.

• Conduct eligibility verifications and income targeting in line with program/property requirements.

• Complete leasing documents including applications, addenda, income certifications, leases, and resident communications.

• Accurately enter and update applicant information in leasing software systems in a timely manner.

• Maintain and update required reports on leasing activity; file all applicable paperwork accurately.

• Support marketing efforts by organizing events, conducting outreach, and performing market surveys.

• Assists with outreach marketing, ensuring compliance with state law and contribute ideas to Property Manager for marketing community and improving resident satisfaction; maintain awareness of local market conditions and trends.

• Monitor property turnover, inspect move-outs and vacancies, and ensure “market ready” apartments are clean and presentable.

• Support residents during move-in and orientation processes.

• Provide prompt and courteous responses to resident concerns and service requests.

• Assist with rent collections and deposit processing as needed.

• Maintain the waiting list in accordance with compliance regulations (for affordable properties).

• Maintain a clean and professional office environment and contribute to team culture and efficiency.

Qualifications:

Education & Experience:

• High school diploma or GED required.
• Minimum of 2 years of on-site property management or leasing experience required.
• Experience in affordable housing programs (e.g., LIHTC, Section 8) strongly preferred.
• Associate’s or Bachelor’s degree preferred.

Licenses & Certifications:

• Illinois Real Estate Leasing Agent License required for IL properties. Must be obtained within 120 days of hire if not already held.
• NALP (National Apartment Leasing Professional) designation preferred but not required.

Skills:

• Proficiency in leasing software and Microsoft Office suite.

• Ability to prepare reports, review data, and utilize electronic documentation systems.

• Customer Focus – Builds rapport quickly, listens to resident needs, and delivers prompt, courteous service.

• Communication – Clearly articulates information verbally and in writing; adapts communication style for diverse audiences.

• Attention to Detail – Completes leasing documentation accurately; maintains well-organized records.

• Problem Solving – Identifies and resolves leasing-related issues; remains calm under pressure.

• Compliance Knowledge – Applies knowledge of housing regulations and leasing policies.

• Teamwork – Collaborates with site staff and contributes to a respectful, solutions-focused work environment.

• Adaptability – Comfortable with fast-paced environments and changing tasks or technologies.

• Initiative – Self-motivated and able to follow through on assigned responsibilities with minimal supervision.

Working Conditions:

• On-site position with standard office hours; may require occasional evenings or weekends.
• Frequent walking and standing; occasional lifting (up to 20 lbs) and exposure to outdoor conditions.
• Regular interaction with residents, applicants, property staff, and vendors.