Leasing Agent

Job Scope and Purpose:
Leasing Agents are responsible for leasing vacant apartment homes, identifying effective marketing plans per current trends, and maintaining positive resident relations to support resident retention.

1. Safety and Office Protocol:

• Must complete all assigned Francis Property Management training.
• Always wear proper identification (Francis Name Tag).
• Utilize the Francis issued iPad and Checkpoint ID to properly validate prospective residents before beginning the touring/leasing process.
• Communicate with other team members if leaving the office for an extended period of time.
• Wear proper PPE (Personal Protective Equipment) when required by a supervisor.
• Wear professional office attire, and footwear per the Francis guidelines.
• Report any possible risks on the property including but not limited to; lights out, trip hazards, exposed wires, etc.

2. Primary Responsibilities:

• Leasing vacant apartment homes by touring (in-person or virtually) prospective residents.
• Assisting applicants with the leasing process.
• Completing the leasing process in a timely manner per FPM guidelines.
• Accept and manage all phone calls and emails within CRM queue (Client Relationship Manager).
• The upkeep of daily functions including but not limited to resident retention efforts, marketing plan strategies, and resident lease compliance.
• Maintain a comprehensive knowledge of property facts and leasing procedures.
• Ensure model and target apartments are ready for showing to prospective residents.
• Abide by all current Fair Housing laws by attending and maintaining proper training.
• This position is a “team player” position and all team members are to be responsible for the general upkeep and cleanliness of the community. IE assisting with waste pick-up when necessary.

Francis Property Management emphasizes the importance of maintaining a positive attitude and delivering exceptional customer service in all professional interactions. As a representative of Francis Property Management, your positive attitude and demeanor play a significant role in shaping the customer experience and perception.

3. Professional Skills:

• Excellent communication skills and superior level of professionalism.
• Able to build client relationships and proficiency in closing skills.
• Ability to use company software, including MS Office products, Yardi, Bluemoon.

4. Physical Requirements:

• Ability to walk, stand, and climb stairs to tour property and meet with potential tenants in a variety of weather conditions.
• Ability to reach, bend, and have a full range of motion.
• Use repetitive motion of hands and wrist while using a computer, keyboard and telephone.
• May need to lift and/or move 5-10 pounds.