Leasing Consultant

The Leasing Consultant is responsible for generating residential leases through lead follow-up, tours, relationship-building, and exceptional customer service. This role focuses solely on residential leasing and does not participate in commercial leasing activity.

The Leasing Consultant reports directly to the Assistant Manager and plays a key role in driving occupancy, resident satisfaction, and brand reputation.

Core Responsibilities

Lead Management & Leasing

• Respond to phone, email, website, and walk-in leads promptly
• Schedule and conduct apartment/home tours
• Follow up consistently to convert prospects into approved applicants
• Guide prospects through application and lease signing process

Resident Experience

• Deliver professional and welcoming first impressions
• Build rapport with prospects and residents
• Support resident retention through service-minded communication

Occupancy Growth

• Meet leasing goals set by leadership
• Maintain daily traffic logs, follow-up notes, and conversion tracking
• Promote available inventory creatively and consistently

Administrative Duties

• Maintain accurate guest cards and CRM notes
• Assist with lease files and move-in documentation
• Communicate unit availability and readiness to Assistant Manager

Property Presentation

• Ensure model units, office, and tour paths remain clean and presentable
• Report curb appeal or readiness concerns immediately

Qualifications

• 1–3 years sales, leasing, hospitality, or customer service experience preferred
• Strong closing and communication skills
• Friendly, energetic, and professional demeanor
• Organized and self-motivated
• Weekend availability if required

Performance Expectations

• Lead response speed
• Tour-to-lease conversion rate
• Occupancy contribution
• Follow-up consistency
• Resident/prospect experience

Professional Boundaries

• This role does not handle commercial leasing negotiations or commercial prospecting
• All commercial inquiries must be directed to the Assistant Manager or DOO

Company Standard

Every interaction reflects the company brand. Professionalism, urgency, and hospitality are expected at all times.