Leasing Manager

JOB SUMMARY

The Leasing Manager will lead the overall leasing strategy and operations of the mall, with responsibility for tenant acquisition, lease negotiations, occupancy, revenue generation, tenant retention, and leasing process development.

The ideal candidate has extensive hands-on experience in commercial, mall, office, and warehouse leasing, with a strong network of potential tenants, brands, retailers, F&B operators, corporate clients, and other commercial businesses.

This role requires a highly experienced and commercially driven leasing professional who can manage the entire leasing lifecycle, from prospecting and site presentation to negotiation, documentation, turnover, renewal, and tenant relationship management.

The Leasing Manager will also be responsible for establishing and developing the mall’s leasing policies, procedures, and SOPs, including practical leasing processes and controls that can be implemented in both system-based and manual environments.

KEY RESPONSIBILITIES

Leasing Strategy & Business Development

• Develop and execute leasing strategies to achieve the mall’s occupancy and revenue objectives.
• Identify and pursue prospective tenants aligned with the mall’s target market and desired tenant mix.
• Build, maintain, and continuously expand a strong network of retailers, F&B operators, service providers, corporate clients, warehouse users, and other commercial prospects.
• Conduct market research and monitor rental rates, competitor developments, tenant demand, and market trends.
• Recommend strategies to maximize occupancy, rental income, and the commercial potential of available spaces.
• Develop and maintain an active leasing pipeline.

End-to-End Leasing Management

Manage the complete leasing process, including:

• Prospecting and lead generation
• Tenant qualification and assessment
• Tenant sourcing and business development
• Property presentation and site inspections
• Leasing proposals and quotations
• Commercial negotiations
• Letter of Intent and deal negotiations
• Lease documentation and contract coordination
• Tenant due diligence and accreditation
• Fit-out and pre-opening coordination
• Space turnover
• Tenant opening and commencement of operations
• Lease renewal and extension
• Rental and commercial term negotiations
• Tenant retention and relationship management

Tenant Acquisition & Tenant Relations

• Proactively source qualified tenants to fill available spaces.
• Develop and maintain strong relationships with existing and prospective tenants.
• Identify opportunities for tenant expansion, transfers, renewals, and other commercial arrangements.
• Address leasing-related concerns and facilitate appropriate resolutions.
• Maintain professional relationships with brokers, property owners, developers, brands, business owners, and other industry contacts.
• Ensure that tenant requirements and concerns are properly coordinated with relevant internal departments.

Commercial Negotiation

• Lead negotiations on rental rates, lease terms, escalation, lease duration, fit-out periods, incentives, and other commercial conditions.
• Evaluate proposed deals based on location, space requirements, tenant profile, market conditions, and revenue potential.
• Prepare leasing proposals and recommendations for management approval.
• Ensure that negotiated commercial terms are properly documented and approved.
• Protect the commercial interests of the company while maintaining mutually beneficial tenant relationships.

Occupancy & Revenue Management

• Develop and implement strategies to maximize occupancy and minimize prolonged vacancies.
• Monitor available spaces and develop appropriate leasing strategies for each location or unit.
• Track lease expirations and proactively initiate renewal discussions.
• Identify opportunities to improve rental income through appropriate rate adjustments, tenant repositioning, renewals, and expansion.
• Monitor leasing performance against established targets and provide regular reports to management.
• Recommend actions to address vacancies, expiring leases, and underperforming leasing areas.

Leasing Policies, Procedures & SOP Development

• Develop, establish, document, and continuously improve the mall’s Leasing Policies and Standard Operating Procedures (SOPs).
• Establish standardized processes covering the entire leasing lifecycle, including:
• Leasing inquiries and lead management
• Tenant prospecting and sourcing
• Tenant accreditation and evaluation
• Site viewing and property presentation
• Leasing proposal and quotation
• Commercial negotiation
• Deal approval
• Lease documentation
• Tenant turnover
• Fit-out coordination
• Tenant opening
• Lease renewal and extension
• Tenant transfer or expansion
• Lease termination and exit
• Establish appropriate approval matrices, documentation requirements, controls, and accountability within the leasing function.
• Develop practical leasing tools, templates, forms, trackers, and monitoring systems.
• Ensure leasing procedures are aligned with company policies, operational requirements, and applicable legal and regulatory requirements.

Leasing Administration & Process Management

• Maintain accurate records of prospects, tenants, available spaces, lease terms, rental rates, lease expirations, renewals, and other relevant leasing information.
• Establish and manage leasing trackers, databases, reports, and monitoring tools.
• Effectively manage leasing operations in both system-based and manual environments, ensuring that leasing activities remain organized, traceable, and properly documented.
• Prepare regular leasing reports covering occupancy, vacancies, prospects, negotiations, executed deals, renewals, and revenue performance.
• Identify opportunities to improve the efficiency and controls of the leasing process.

Cross-Functional Coordination

• Work closely with Mall Operations, Finance, Legal, Engineering, Marketing, Security, and other departments to facilitate smooth tenant onboarding and operations.
• Coordinate tenant requirements relating to fit-out, construction, permits, utilities, signage, access, and opening.
• Coordinate with Finance regarding rental arrangements, billing, collections, and other financial requirements.
• Coordinate with Legal regarding lease contracts, amendments, and other legal documentation.
• Coordinate with Marketing on tenant launches, mall promotions, events, and other initiatives that support tenant and mall performance.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Real Estate Management, Marketing, Property Management, or a related field.
• Extensive experience in commercial, mall, office, warehouse, or property leasing.
• Proven experience managing the end-to-end leasing process.
• Strong understanding of commercial leasing practices, lease structures, rental rates, tenant requirements, and property operations.
• Established network of potential tenants, brands, retailers, F&B operators, corporate clients, business owners, brokers, and other industry contacts.
• Strong track record in tenant acquisition and commercial negotiations.
• Experience in developing or implementing leasing policies, procedures, and SOPs.
• Able to establish and manage structured leasing processes in both system-based and manual environments.
• Strong business development, negotiation, communication, and relationship management skills.
• Highly organized, analytical, proactive, and results oriented.
• Ability to work independently and take ownership of the leasing function.
• Proficient in Microsoft Office and capable of developing practical leasing reports, trackers, and monitoring tools.