Leasing Professional

Job Title: Leasing Professional FLSA Status: Non-Exempt Department: On-Site Operations

Job summary:

The Leasing Professional promotes the leasing, retention, and occupancy goals of the community while promoting resident satisfaction according to Milestone at Mission Ridge Apartment Homes policies, procedures, and standards.

This position reports to the Community Manager.

Essential Functions and Responsibilities:

(Are as follows but are not limited to and may not be all-inclusive, depending upon the demands of the community.)

1. Responsible for leasing the community

a. Greet, show, follow-up, and close prospective residents

b. Answer phone to set appointments and invite prospects to tour the community

c. Record all traffic and leasing activity and follow up with undecided traffic

d. Verify applications and notify applicants of approval or denial within 72 hours

e. Prepare move-in packages and lease paperwork

f. Walk units to confirm readiness

g. Review lease and issue keys, gate cards, etc.

2. Responsible for marketing the community

a. Inform, visit, and maintain good relationships with locators

b. Maintain weekly/monthly market survey

c. Participate in weekly staff marketing meetings

d. Social media marketing posts

3. Responsible for maintaining positive resident satisfaction and retention

a. Prepare service requests and assign to maintenance staff

b. Execute daily services to include walking apartments and service request follow-up, etc.

c. Organize and participate in resident parties and activities

4. Responsible for office organization and record-keeping

a. Maintain office supplies

b. Maintain resident files

c. Enter resident information into the database and scan documents to the virtual filing cabinet.

5. Responsible for following policies as outlined in the employee handbook provided upon hire

a. Attend and participate in regular safety meetings

b. Adhere to key control policy

Essential Knowledge, Skills, and Abilities:

 General knowledge of property management

 Strong oral and written communication skills

 Able to adhere to a set and variable work schedule, including weekends and emergencies

 Able to establish and maintain effective working relationships

 Able to maintain a professional and ethical atmosphere

 Possess a valid driver’s license with a good driving record and current automobile insurance

 Strong customer service skills

 Basic Internet, word processing, and spreadsheet skills

 Able to travel within the major metropolitan areas and may be required to attend company functions and required training

 Professional appearance and dress

Minimum Qualifications:

 High school diploma or GED

 General knowledge of property management

 6 months of apartment leasing or customer service experience

 Knowledge of OneSite management operations software

 Certified Apartment Leasing Professional (CALP) credential from the National Apartment Association is preferred but not required

Supervisory Responsibilities

No direct reports

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 Physical demands: While performing the duties of this job, the employee is required to walk, sit, use hands and fingers to make small movements such as typing, picking up small objects; stoop; balancing; climbing; reaching with hands and arms; talking or hear. The employee must lift and/or move up to 30 pounds. Specific vision abilities required by the job include depth perception; average, ordinary visual acuity to prepare or inspect documents.

 Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time, which may include but are not limited to hot, cold, icy, or wet. The noise level in the work environment is usually minimal.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Ability to Commute:

• El Paso, TX 79928 (Preferred)

Ability to Relocate:

• El Paso, TX 79928: Relocate before starting work (Preferred)

Work Location: In person