Leasing Specialist

Position Summary

Responsible for the leasing, marketing and maintaining positive resident relations of
single and multi-family residential units. Responsible for implementing the company’s
occupancy policies and procedures in accordance with HUD, federal, local and other
applicable laws, rules, policies and procedures. Assisting residents in obtaining access
to a wide range of community services and resources. Performs a variety of tasks
related to the admission and occupancy of low-income and market units. The position
requires leasing, administrative, resident retention, and neighborhood marketing duties.
Illustrated below are some of the various types of work that may be performed.

Essential Duties and Responsibilities

Essential functions for this position relate to the responsibility of oversight of accounting functions of assigned properties, companies, and personnel including but not limited to:

• Answers multi-line telephone in a courteous manner and takes messages, transfers calls to voice mail, or refers calls to other employees or departments as appropriate.

• Leasing duties include following up with, greeting and qualifying prospects;
  answering inquiries; record-keeping; inspecting units; demonstrating community
  and apartments/homes; taking applications and security deposits; updating
  availability reports; coordinating with property management teams; preparing
  lease packets; assisting with renewals; and ensuring lease documents are
  accurate..

• Administrative duties include collecting/posting rent and other fees; making
  deposits; completing appropriate paperwork and input on Yardi system in a
  timely manner; maintaining files and correspondence; updating prospect/resident
  notes; file review and verification; inspection follow-up on make-ready repairs;
  distribution of notices; assisting management team with various tasks; scheduling
  and conducting recertification interviews; following proper verification
  methods/processing in accordance with HUD and Authority policies and
  procedures; inputting move-in and move-out date into Yardi system; contacting
  eligible waiting list applicants; monitoring lease up rates; preparing HUD-
  50058/HUD-50059 forms in accurate and timely manner; and maintaining
  delinquent rent role.

• Resident retention duties include receiving telephone calls and in-person visits;
  listening to resident requests, concerns and comments; quickly completing
  maintenance work orders and follow up where necessary; answering questions
  and timely follow up about matters relating to the community, repairs, rent, rules,
  etc.; scheduling move in/move out inspections; maintaining open communication
  with Property Manager and Maintenance Supervisor; contributing to cleanliness
  and curb appeal of the community; assisting in planning and hosting resident
  functions; consistently implementing policies of the company and community;
  reviewing/discussing non-compliant resident issues with Property Manager to
  ensure residents are provided with reasonable opportunity to meet requirements
  to remain in compliance; and assisting with the eviction process by issuing
  eviction notices and initiate the eviction proceedings.

• Leasing Specialist will ensure privacy and maintain security of confidential
  materials; be accountable for consistent adherence to strong company standards
  regarding the ethical, responsible, and appropriate use, care, and safeguarding
  of company materials, supplies, resources, and other assets; undertakes and
  performs other work-related duties as assigned including work in other functional
  areas to cover absences or provide relief, to equalize peak work periods, or
  otherwise balance the workload.

• Neighborhood marketing duties include participating in outreach marketing
  activities on a regular basis to obtain prospective residents; advising residents of
  referral concessions (where applicable); assisting in placing, removing/updating
  banners, balloons, bandit signs, flags, etc.; distributing newsletters, pamphlets,
  flyers, etc.; and conducting market surveys and shop competitive communities.

• Bachelor’s Degree in Business Administration, Social Sciences, or related field,
  with two (2) to three (3) years experience in housing management, legal
  proceedings, or closely related involving considerable public contact or an
  equivalent combination of education and experience sufficient to perform
  essential job functions.

• Two (2) years of experience in previous relevant customer service field

• Fair Housing Certification (preferred not required)

• Knowledge on how to operate a complex telephone system, personal
  computer/keyboard, eFax, etc.

• Knowledge of Microsoft Office, including property software i.e., Yardi Voyager

• Ability to calculate figures and amounts such as discounts, interest,
  commissions, proportions, percentages.

• Ability to deal with problems involving a few variables in standardized situations
  Demonstrate an ability to support and contribute to community team.

• Demonstrate an ability to support and contribute to community team.

• Demonstrate strong oral and written communication skills.

• Must possess a positive attitude and the ability to smile under all circumstances.

• Participate in training in order to comply with new or existing laws and rules.

• Ability to work a flexible schedule, including evenings and possible weekends.

• Ability to understand and follow moderately complex written and oral instructions,
  communicate and relate to persons of diverse backgrounds and abilities.

• Neat, clean, professional appearance at all times throughout the workday and/or
  whenever present at the community Comply with expectations as demonstrated
  in the employee handbook.

• Comply with expectations as demonstrated in the employee handbook.

• Demonstrate ability to diffuse and respond to customer concerns to avoid
  escalation of the problem.

• Successfully pass drug test

• Valid driver’s license and good driving record.

• Occasional driving/traveling requirements (approximately 1% to 33% of the time)
  to utilize property transportation to inspect rental units and visit the corporate
  office.

• In some cases, the Leasing Specialist will need to operate a property golf cart to
  show residences to potential customers.