Leasing Specialist

Our Leasing Specialists are tasked with providing a range of social, administrative, and leasing orientated tasks to achieve occupancy and resident retention goals. The Leasing Specialist will achieve these goals by leasing apartments and townhomes to new residents, building a sense of community through coordinating and hosting on-site resident & prospective resident events, providing stellar customer service to our existing residents to ensure renewal, and ensuring resident satisfaction throughout the duration of the lease.

Essential Duties: (Other duties may be assigned)

• Conducts tours of the community, greets, and qualifies prospective residents in accordance with Fair Housing regulation.

• Ensures the community is “show ready” daily by inspecting grounds, vacant units, tour paths, and amenity areas

• Inspects apartments and townhomes prior to move-in to ensure ready conditions

• Uses property management software (Yardi) to track availability, record activity related to leasing, showings, contacts

• Responds quickly with stellar customer service to prospective residents, and existing residents alike

• Stays up to date on competition, and competitor performance

• Follow-up with existing residents to ensure satisfaction, and with prospective residents until a decision has been made to lease

• Keep WOW Fridge and Coffee Stations appropriately stocked

• Assists the marketing department in driving qualified traffic to the community

• Processes credit and criminal background checks, prepares the lease documents and move in packets, completes move in and lease signing appointments with new residents and ensures an exceptional move in experience

• Assist in preparing weekly, bi-weekly, monthly reporting related to traffic, leasing activities, and closing

• Enters service requests, assists with portal setup, or other resident concerns as necessary

• Manage day-to-day office duties/be present on-site to ensure accessibility during office hours

• Participates in marketing outreach activities, hosts trade show tables, or networking events where applicable

• Plan/Manage/Host resident events, at times outside of typical business hours.

• Occasional Saturday coverage in high leasing season typically when the property is trending down.

• Completes monthly, daily, weekly website and ILS audits for the community to ensure stellar digital curb appeal

• Provides internal, cross functional administrative support

• Unsupervised tenant interaction including possible vulnerable populations (children, elderly).

Please note: This list is not intended to be all-inclusive, other job duties may apply.

Skills & Qualifications:

• High school diploma/GED, required

• A valid driver’s license, required

• Proficient in Microsoft programs suite, and general computer use

• Experience with Yardi a plus, but not required

• Understanding of vacancy procedure, preferred

Who you are:

• Strong communicator with problem solving and analytical skills

• Enthusiastically enjoys working with people and building connections

• Sales driven and goal oriented

• Attentive to detail

• Agile to an ever-changing environment

• Able to handle a variety of tasks while maintaining focus on deadlines

Company Overview:

Arden Property Group Inc. is a hands-on developer, owner, & operator in the multifamily industry, committed to creating long-term investments and value in each Wisconsin based community we serve. Whether our residents choose to live at one of our 55+ or market-rate communities, we pride ourselves on our commitment to providing excellence in customer service and hospitality, and work to ensure our resident experience remains of top caliber within each of our communities. We currently own and manage over 3,500 units and have a long-term development plan to continue to expand our footprint within the state of Wisconsin.

For over 45 years, Arden Property Group Inc. has earned a strong reputation of being a financially stable development/operator group focused on quality, kindness, and trust. We do not believe in mediocrity. Our organization is committed to on-going improvement, enhancement, and growth with a focus on creating inclusive communities and a workplace where we embrace individual differences and work effortlessly to create an environment where all team members and residents alike feel heard, valued, and feel a sense of belonging. We are actively undergoing continuous enhancements in our technologies, and continuous improvement to our operational practices. Our frontline team members are the “change agents”, and primary drivers in ensuring the success of our transformation.

Arden Property Group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristics protected by law. We comply with the Americans with Disabilities Act (ADA), the Americans with Disabilities Amendments Act (ADAA), and all applicable state and local fair employment practice laws and are committed to providing equal opportunities to individuals with disabilities.

Benefits & Perks:

• 20% employee rent discount offered at any Arden Property Group Inc. owned/operated community

• Paid vacation and paid sick time with increases in accrued time based on tenure. (Pro-rated for first year team members).

• 10 paid Holidays

• Voluntary health, dental, and vision insurance following 30 days of employment.

• 401k match at 100% of the first 3% of wages contributed, and 50% of the next 2% (Subject to annual contribution limits set by the IRS)

• Eligibility to participate in flexible Spending Accounts (FSA)

• Employee Assistance Program (EAP) available to all regular FT and regular PT team members

• Employer paid life Insurance and long-term disability coverage, with option to add additional coverage.