Leasing/Tenant Relation Associate

Duties and Responsibilities

Leasing:

• Assist in marketing and leasing vacant units across residential, retail, and office

spaces.

Coordinate property tours and respond to leasing inquiries in a timely and professional manner.

• Prepare event booking documents, amendments, renewals and related paperwork in coordination with legal and leasing teams.
• Ensure compliance with leasing policies, local regulations and property standards.
• Track lease expirations, rent escalations and critical dates using property management software.

Tenant Relations:

• Serve as primary point of contact for tenant inquiries, service requests and concerns.
• Facilitate smooth move-in and move-out processes for new and existing tenants.
• Assist in resolving tenant issues professionally and efficiently, escalating as needed.
• Maintain ongoing communication with existing tenants to foster positive relationships and community engagement.

Marketing and Outreach:

• Collaborate with the marketing team to promote available spaces through digital platforms, signage, and outreach.
• Support promotional events and tenant retention programs for residential and commercial tenants.
• Monitor market trends and contribute to competitive analysis efforts.

Operations and Administration:

• Maintain accurate lease files, tenant contact lists and occupancy reports.
• Coordinate with maintenance, security and housekeeping teams to ensure property standards are met and maintained.
• Assist with Common Area Maintenance CAM) billing, reconciliations and tenant notifications.
• Support Leasing Officer for the monthly reporting and occupancy tracking.

Qualifications:

• Bachelor’s degree in Business (Financial Management/Marketing Management) , Real Estate, Property Management, Marketing or related field.
• Knowledgeable of lease terms and commercial practices
• Experience with CAM reconciliations and lease abstracting
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment