Legal Analyst (Projects)

The Commercial Contract Standards & Operations (CCSO) team enables consistent and scalable commercial contracting by establishing standards, governance, workflows, knowledge assets, and capabilities that support Visa Legal and enterprise contracting initiatives.

The Analyst, Regional Capability Enablement, Americas supports North America and Latin America & Caribbean (LAC) by providing visibility into contracting operations, stakeholder needs, adoption challenges, and process improvement opportunities. The role partners with Legal Commercial teams, Global Client Contracts, Contract Engagement, and technology stakeholders to capture regional insights and support the development and adoption of global contracting standards and capabilities.

The position serves as a bridge between regional contracting operations and CCSO's standards and governance activities. The role helps bring regional feedback and operational insights into CCSO's global standards, governance, knowledge management, and capability development efforts.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

Regional Enablement & Stakeholder Engagement

• Serve as the primary CCSO point of contact for the Americas
• Build relationships with Legal, GCC, Contract Engagement, and technology stakeholders.
• Facilitate forums, interviews, workshops, and working sessions to gather feedback and understand regional needs.
• Support stakeholder communications, adoption activities, and enablement initiatives.
• Maintain effective channels for ongoing regional feedback and engagement.

Process Discovery & Operational Insights

• Document contracting processes, workflows, dependencies, and regional variations.
• Gather and analyze stakeholder feedback and operational observations to identify recurring themes, adoption challenges, pain points, and emerging needs.
• Develop process documentation, summaries, presentations, and leadership-ready materials.
• Maintain visibility into regional adoption, operational challenges, and performance.

Global Standards & Capability Development

• Bring regional insights into CCSO standards, governance, and capability development discussions.
• Support the development and maintenance of standards, workflows, guidance, playbooks, templates, and knowledge assets.
• Help identify recurring regional themes and opportunities to strengthen global standards, guidance, workflows, and capabilities.
• Support enterprise initiatives requiring regional participation, validation, and adoption.

Issue Management & Continuous Improvement

• Maintain feedback, issue, enhancement, and action-item trackers.
• Support prioritization, routing, and escalation of issues to the appropriate owners.
• Identify opportunities to improve processes, governance, adoption, and operational effectiveness.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.