Legal Assistance Program Assistant

STARTING SALARY : $44,757

JOB SUMMARY:
The Legal Assistance Program Assistant works under the direction of the Legal

Systems Administrator, and works with the Legal Assistance Program

Administrators assisting with bill payments, case management,

approvals/disapprovals and providing general program clerical and administrative

support. Minimum of one-year satisfactory service at Grade 2 is required for

movement to Grade 3. Movement to Grade 3 before 2 years completion at Grade

2 is at discretion of General Counsel.

ESSENTIAL JOB FUNCTIONS:

1. Provides clerical and administrative support in processing of

approvals/disapprovals of legal assistance applications for contract

arbitrations, disciplines and court litigation.

2. Provides clerical and administrative support in processing and payment

of all administrative fees incurred by program, including AAA, PERB and

County Department of Labor administrative fees.

3. Provides clerical and administrative support in processing and payment

of the program costs, i.e., transcripts to witness fees.

4. Provides clerical and administrative support for processing of all

service provider billings (attorneys, arbitrators) ensuring that proper

fees have been billed pursuant to LAP fee schedule and guidelines.

5. Provides clerical support for all correspondence and report production

for LAP Administrators, including Legal Services Plan.

6. Handles inquiries from arbitrators, regional attorneys, administrative

agencies and staff regarding fee processing and guidelines.

7. Provides follow-up support regarding all field reports/legal assistance

applications.

8. Handles all telephone calls/correspondence regarding program

procedures, case status and billing inquiries including dealing with

members, attorneys and arbitrators regarding program procedures and

policies.

9. Any other duties as are required by the program and assigned by the

LAP Administrators or the Legal Systems Administrator.

MININUM QUALIFICATIONS:
High School diploma.

Demonstrated ability to handle numerous matters at one time; work in high

volume atmosphere with efficiency, accuracy and persistence.

Demonstrated ability to handle people over telephone and to impart accurate

information and to provide efficient and accurate follow-through with all inquiries.

Demonstrated familiarity with terminology related to grievances and disciplinaries

in employment context.

Ability to work efficiently on pc applications, copier, fax, printer, scanner, multiline

telephone and other standard office equipment.

Demonstrated willingness to take on responsibility as necessary.

Accuracy, precision, and attention to detail are essential.