Legal Client Support Specialist

About Easy Lemon

Easy Lemon is a rapidly growing U.S.-based Lemon Law firm dedicated to helping consumers resolve claims involving defective vehicles. Our mission is to provide exceptional client service while making the legal process as simple, transparent, and stress-free as possible.

As we continue to grow, we are looking for a highly organized, empathetic, and client-focused Client Support Specialist to join our remote team. This position is ideal for someone who enjoys working directly with clients, managing multiple cases, coordinating with internal teams, and ensuring cases move forward efficiently.

Previous U.S. Lemon Law experience is preferred but not required. We provide comprehensive training on our processes and the fundamentals of U.S. Lemon Law.

About the Role

As a Client Support Specialist, you will be responsible for managing an assigned caseload and serving as a key point of contact for clients throughout their Lemon Law claim. You will monitor case progress, provide updates, address client questions, gather necessary information and documentation, and coordinate with internal legal and operations teams.

This is a high-volume, client-facing position that requires approximately 30–40 client calls per day. The ideal candidate is comfortable managing a large caseload, communicating with clients throughout the day, staying organized, and proactively identifying what needs to be done to keep cases moving.

Responsibilities

• Serve as a primary point of contact for clients throughout the claims process
• Communicate with clients professionally and effectively via phone, email, and SMS
• Handle approximately 30–40 client calls per day
• Provide timely and accurate case updates
• Respond to client questions and concerns with professionalism and empathy
• Collect, review, and follow up on required documents and information
• Maintain accurate and detailed case notes in CRM and case management systems
• Coordinate with attorneys, paralegals, and other internal teams to move cases forward
• Ensure case tasks, deadlines, and required documentation are completed on time
• Identify potential delays or issues and escalate them appropriately
• Build strong client relationships through proactive and consistent communication
• Maintain a high level of organization and accuracy while managing a large caseload
• Deliver an exceptional client experience throughout the lifecycle of each case

Qualifications

• Previous experience in case management, legal services, law firms, customer service, or another client-facing role preferred
• Legal education or experience in a legal environment is a plus but not required
• U.S. Lemon Law, consumer protection, or litigation experience is a plus but not required
• Strong English verbal and written communication skills
• Excellent client service and relationship-management skills
• Strong organizational and time-management abilities
• Ability to manage multiple cases, priorities, and deadlines simultaneously
• Comfortable handling a high volume of client communications
• Experience using CRM or case management software preferred
• Strong attention to detail and commitment to accuracy
• Ability to work independently, take ownership of assigned cases, and remain productive in a remote environment
• Strong problem-solving and follow-up skills

What We're Looking For

The ideal Client Support Specialist is:

• Client-focused and empathetic – able to understand client concerns and provide reassurance and clear guidance
• Highly organized – able to manage a large caseload without losing track of details or deadlines
• Proactive – doesn't wait for someone else to identify what needs to be done
• Accountable and reliable – takes ownership of assigned cases and follows through on commitments
• An excellent communicator – comfortable speaking with clients and collaborating with internal teams
• Detail-oriented – understands that accurate documentation and case notes are critical
• Adaptable and willing to learn – able to learn U.S. Lemon Law processes and apply them consistently
• Results-driven – focused on keeping cases moving while maintaining a high level of client service

Remote Work Requirements

• Reliable high-speed internet connection (minimum 10 Mbps)
• Computer with at least an Intel Core i5 processor or equivalent
• Professional-quality noise-cancelling headset
• Quiet, professional, and distraction-free workspace
• Ability to maintain client confidentiality and data security while working remotely
• Availability to work a consistent full-time schedule aligned with U.S. business hours

Why Join Easy Lemon?

• Fully remote position
• Join a rapidly growing U.S. legal organization
• Comprehensive training in U.S. Lemon Law and firm processes
• Meaningful work helping consumers resolve vehicle-related legal claims
• Supportive and collaborative team environment
• Opportunities for professional development and career growth
• Stable, full-time remote employment

Job Type: Full-time

Pay: $16,264.45 - $16,399.99 per month

Work Location: Remote