Legal Intake Representative

Legal Intake Representative
Location: North Richland Hills, TX (In-office)
Shifts: Various Full-Time and Part-Time Shifts between 6am-10pm CST

About the Role

At Legal Intake Professionals (LIP), we believe that every client journey begins with compassion, clarity, and exceptional service. We specialize in collaborating with law firms nationwide to provide high-touch, empathetic intake solutions. When individuals reach out to us, they are often navigating some of the most challenging and pivotal moments of their lives. Our mission is to ensure that callers feel heard, respected, and supported from their very first interaction.

Our Legal Intake Representatives serve as the crucial first point of contact for potential clients seeking legal assistance. They are the voice and face of our company's core values, managing a high volume of inbound inquiries with warmth, poise, and meticulous attention to detail. They must have the ability to handle emotional or sensitive calls with tact, professionalism, and composure. In this vital role, our Legal Intake Representatives do more than just answer calls; they actively listen, gather critical information, and pave the way for successful legal advocacy.

Key Responsibilities

• First Impressions and Client Advocacy: Act as the primary, highly professional initial point of contact for potential clients seeking legal assistance.
• Active Listening and Call Management: Lead empathetic, thorough conversations with callers to gather necessary context, missing details, and vital background information.
• Accurate Data Entry: Document complex inquiries into our intake management systems quickly and accurately, maintaining high standards for spelling, grammar, and detail.
• Problem Solving and Navigation: Multi-task seamlessly between phone calls and internal systems to route inquiries to the correct department.
• Adaptability: A positive attitude and the willingness to learn in a fast-paced environment.
• Team and Attendance Commitment: Consistently arrive on time and be fully prepared for scheduled shifts to ensure continuous support for our clients and their team members.

Skills and Qualifications

• Exceptional Communication Skills: Excellent verbal and written communication abilities including strong diction, flawless grammar, and precise spelling.
• Client-First Mindset: A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
• Tech and computer Proficiency: Fast, accurate typing skills with a comfortable working knowledge of Microsoft Windows environment and basic office applications.
• Unwavering Reliability: Strong work ethic, exceptional punctuality, and a consistent record of accomplishment of dependable attendance.
• Bilingual Advantage (Preferred): Fluency in a second language, especially Spanish, is highly valued to support our diverse client community.
• Must be 18 years of age.

Compensation:

• English: $17/hour
• Spanish: $19/hour

Training: Training is full-time for 2-3 weeks, from 8am-5pm or 9am-6pm CST.

Why Join LIP?

This is more than just a job. It is a launchpad for a rewarding career with long-term financial security. At LIP, we invest in our team's personal and professional success. As an employee-owned company, we off an Employee Stock Ownership Plan (ESOP), giving you a real, tangible financial stake in success and growth of our organization.

Our comprehensive benefits package includes:

• Employee Stock Ownership Plan (ESOP): Share in company profits and long-term financial growth.
• Health Insurance: Comprehensive Medical, Dental, and Vision coverage options.
• Paid Time Off (PTO): Generous paint time off to refresh and unwind.
• 401(k) Retirement Savings: Competitive 401(k) plan with company matching contributions.
• Life Insurance: Employer-provided coverage for peace of mind.
• Legal Assistance Programs: Specialized legal support benefits for you and your household.
• Waiting period may apply.

Ready to join our growing team? Apply today! If you meet our qualifications and are eager to build a stable future while making a tangible impact on lives of others, we want to hear from you!

• Submit your Resume: Apply directly through this job posting with your updated resume and information.
• Comprehensive Application Review: Our hiring team reviews all incoming applications in the order they are received to guarantee a fair, thorough, and transparent process for every candidate.
• Next Steps: If your background, skills, and availability align with what we are looking for in our candidates, our hiring team will reach out with details on next steps.

Legal Intake Professionals is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.