Legal Operations Program Analyst

Key Responsibilities:

Training & Learning Programs:

• Manage the day-to-day administration and execution of Legal, Ethics & Compliance training programs and learning initiatives.
• Coordinate training sessions, workshops, and professional development events.
• Maintain annual training calendars and related program materials.
• Partner with presenters and subject matter experts to support development and delivery of learning content.
• Monitor participation, engagement, and training effectiveness metrics.
• Recommend and implement enhancements to learning programs and processes.

Visa University & CLE Administration:

• Administer Legal & Compliance learning activities and content on Visa University.
• Coordinate learning assignments, curriculum updates, course enrollments, and training records.
• Administer CLE and MCLE participation tracking and compliance-related activities.
• Manage access to legal learning resources, including Practising Law Institute and other professional development tools.

Communications:

• Draft and coordinate new hire announcements, newsletters and program updates.
• Support leadership communications and department awareness campaigns.
• Develop communication plans supporting department initiatives and change management efforts.

Knowledge Management:

• Maintain department portal.
• Partner with content owners to ensure resources remain current, and accessible.
• Identify opportunities to improve content organization and information accessibility.

Reporting & Continuous Improvement:

• Develop and maintain training, communications, and knowledge management metrics.
• Support special projects and operational initiatives assigned.
• Drive process improvements within assigned program areas.

Shared Responsibilities:

• Support onboarding and department engagement initiatives.
• Assist with department meetings, town halls, and events.
• Participate in cross-functional projects and operational improvement efforts.
• Provide backup coverage for critical department programs.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Basic Qualifications:

• Bachelor's degree or equivalent.
• Minimum 4 years of relevant experience in legal operations, learning and development, communications, knowledge management, program management, or related fields.

Preferred Qualifications:

• Experience supporting training, learning, communications, or knowledge management programs.
• Familiarity with learning management systems and corporate learning platforms.
• Experience with CLE/MCLE administration is a plus.
• Strong writing, editing, and presentation development skills.
• Advanced proficiency with Microsoft Office applications including PowerPoint, Excel, Word, Outlook, Teams, Forms, and SharePoint.
• Demonstrated ability to leverage tools such as Microsoft Copilot, Harvey, and other AI-enabled solutions to improve efficiency, enhance content development, support knowledge sharing, and streamline operational processes
• Acts as a champion for new technologies and AI-enabled ways of working by identifying opportunities to improve processes and helping drive adoption across the organization.
• Strong project management, organizational, and analytical skills.
• Demonstrated ability to identify opportunities for process improvement and operational efficiency.