Legal Receptionist (Full-Time)

About the role

The Legal Receptionist is responsible for the day-to-day running of reception and providing administrative support to the team. This is a front-facing role suited to someone with a calm demeanour, excellent people skills, and a genuinely hospitable, concierge-style approach—helping clients and colleagues feel welcomed, supported, and looked after from the moment they arrive or call.

Key responsibilities

• Welcoming clients and visitors and managing the front desk experience
• Acting as a "concierge" for the firm—being hospitable to staff and clients and assisting with practical needs as they arise
• Maintaining the polished presentation of the reception area, meeting rooms and client-facing spaces (including ensuring spaces are tidy and prepared for appointments)
• Answering and triaging inbound calls professionally and efficiently via VoIP phone system VXT
• Managing client bookings, including scheduling appointments and coordinating meeting rooms for two office locations
• Managing the lawyers' diaries, including diary maintenance and appointment coordination for two office locations
• Managing incoming and outgoing email and correspondence
• Creating, opening and maintaining files and documents within Smokeball
• Producing and formatting documents and correspondence
• Printing, scanning, copying, collating and preparing documents for meetings and appointments
• Organising catering and beverages and attending to general office management tasks
• Supporting the Practice Manager in the overall smooth operation of the firm

About you

• A calm, professional demeanour and strong people skills, including with clients who may be experiencing high stress

• A naturally welcoming, hospitable manner and pride in delivering a high-quality client experience

• Previous law firm experience (highly regarded)

• Confidence using practice management and telephony systems (Smokeball and VXT advantageous)

• Experience with accounts payable and invoicing (advantageous)

• Strong written and verbal communication skills

• Sound time management and the ability to prioritise competing tasks

• A professional and discreet approach to confidential information

• Strong computer skills (Microsoft Office)

• Ability to promote the firm and convert client enquiries (leads) to paid consults

Important eligibility requirements:

• This is a full-time (9am-5pm) on site role with no provision for work from home
• No law students to apply.

How to apply

Please submit your application (resume and brief cover letter) to:

Village Family Lawyers

Principal, Lauren Wilson
Shop 1, 24A Ranelagh Drive, Mount Eliza, VIC 3930
Email: [email protected]
Phone: [1300 413 997](tel:1300 413 997)