Leisure Duty Manager

It’s an exciting time to join the City. As we bring the Council Plan 2025–2035 to life, we are growing and reshaping our organisation to better deliver on the priorities that matter most to our community. That means new opportunities for people who want to contribute to meaningful work, help shape how we deliver services, and be part of a team building for the future.

Joining us now means stepping into an organisation with ambition, momentum and a clear sense of purpose. You’ll be part of a team committed to making a real difference for our community and helping create a connected, resilient and thriving future for the City.

About the Role

The Leisure Duty Manager plays a key role in the day-to-day operation of the Karratha Leisureplex, ensuring the delivery of exceptional customer service and the smooth running of facility operations. As a frontline leader, you'll oversee customer service activities, support and supervise Customer Service Officers, manage operational requirements, and act as a key point of contact for patrons. This is a great opportunity for a motivated professional who enjoys working in a fast-paced community recreation environment and is passionate about creating positive customer experiences.

What You'll Be Doing

• Overseeing daily customer service operations and ensuring a high standard of service is delivered across all operating hours, including evenings and weekends.
• Supervising, training, motivating and supporting Customer Service Officers to achieve operational and service excellence.
• Managing cash handling processes, receipts, compliance requirements, staffing levels and roster coordination.
• Acting as a key point of contact for patrons, responding to enquiries and providing information via phone, email and face-to-face interactions.
• Supporting safe facility operations through health and safety leadership, risk assessments, inspections and incident management.

What We're Looking For

• A minimum of two years' experience in a similar customer service, leisure, recreation or facility operations role.
• Strong leadership and supervisory skills, with the ability to train, coach and support team members.
• Excellent customer service, communication and public relations skills, with a focus on delivering positive patron experiences.
• Demonstrated organisational, problem-solving and time management skills, with the ability to work effectively in a busy environment.
• Sound knowledge of Microsoft Office and recreation facility operations, along with a current C Class Driver's Licence and National Police Clearance. Formal qualifications in Recreation or Business Administration will be highly regarded.

Why Join Us?

• 6 weeks annual leave and 13% superannuation
• Allowances of up to $26,188 per annum
• Enjoy your own Free individual membership to our recreation centres and pool facilities, and access $500 of Salary Sacrifice arrangements that can be used for specific programmes or family memberships
• Up to $3,000 per year for approved study relevant to your role
• Employee Assistance Program (EAP) for confidential wellbeing support
• Opportunities for professional development and to make a meaningful impact in the community

For enquiries about this position, please contact our People & Culture team on (08) 9186 8543 9186 8543).

Applications close at 4.00pm on 25th September 2026. Early applications are encouraged.