Leisure Operations Supervisor

Carr Golf is a market leading golf services company specialising in providing tailored business development solutions to client, leased and operated golf clubs to drive their businesses forward. We currently wish to recruit Operations Supervisors, for a new and exciting multi leisure facility based in Naas, Co. Kildare.

When fully operational our state of the art facility will feature a licensed cafe with outdoor seating, driving range, pitch and putt, floodlight football pitches and padel courts.
We offer exciting, challenging, and customer-focused roles.

Job Overview:
As a Supervisor , you will be responsible for delivering an excellent entertainment experience. This role involves hands-on operational tasks, customer service, F&B and ensuring a safe and enjoyable experience for all guests. You will be responsible overseeing staff roles and ensuring the roles are carried out in line with the company brand and vision

Key Responsibilities:

Co-ordinating Staff

• Ensure staff roles are being carried accordingly
• Ensure the customer journey is being implemented by all staff
• Ensure staff daily and weekly checklists are being completed to a high standard
• Ensure staff arrive to work on time and in uniform
• Develop train and coach staff members to the high standards required for the facility.
• Ensure our staffing resources on the ground are maximised and co-ordinated affectively
• Schedule staff shifts and rosters in the absence of the manager

Customer Service Journey:

• Greet customers, capture their details on arrival
• Escort customers to their leisure activity
• Check back with the customer 10 minutes after arrival, answer any questions they may have and confirm if they want to order F&B.
• Refill bays with golf balls before the client runs out
• Stay present on the bays to help with any queries and manage the turnover of bookings
• Monitor customer activities, offering assistance and maintaining a friendly atmosphere.
• Handle customer concerns or issues promptly and professionally.
• Ensure all booking are dealt with efficiently

Daily Operations

• Open and close the facility as per operating hours.
• Set up and arrange golf balls, tees, and other necessary equipment.
• Ensure the cleanliness and organization of all areas.

F&B Operations

• Oversee quality and efficient food and beverage service to all customers.
• To maintain food standards and cleanliness according procedures
• To work in a clean and tidy environment
• To assist in food preparation
• Monitor/Manage F&B stock orders

Equipment Maintenance:

• Regularly inspect and maintain golf ball dispensers/washers and other range equipment.
• Report any malfunctions or issues to the appropriate personnel.
• Assist with routine maintenance tasks as needed.

Safety Compliance:

• Enforce safety regulations and guidelines for customers and staff.
• Conduct regular safety checks of the facility and equipment.
• Coordinate with management to address and resolve safety concerns.

Inventory Management:

• Monitor and manage the inventory of golf balls, tees, and other supplies.
• Replenish supplies as needed and keep accurate records.
• Assist with inventory audits and reporting.

Cash Handling:

• Process customer payments accurately and provide receipts.
• Reconcile cash drawer at the end of each shift.
• Reconcile bookings every morning for the day previous
• Report any discrepancies or issues to the Manager.

Requirements

• 2–3 years’ experience in hospitality, leisure, or customer service management.
• Proven track record in supervising staff and coordinating daily operations.
• Experience in F&B service including stock management, hygiene standards, and customer service delivery.
• Strong background in delivering high-quality customer journeys in a fast-paced environment.
• Previous experience handling cash, processing bookings, and reconciling tills.
• Technical competence in using booking systems, POS, and customer service platforms.

Benefits

• 20 days Annual Leave
• 1 Additional Annual Leave day for your Birthday
• Additional Annual Leave with Length of Service
• Car Parking On-Site
• Social Club
• Annual Salary Review
• Cycle to Work Scheme