Delta Hotels

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
<ul>
<li>Free Meals on Duty: Enjoy complimentary meals while at work.</li>
<li>Uniform Provided: A professional uniform is supplied for all employees.</li>
<li>Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&amp;B across 140 countries.</li>
<li>Pension Scheme: Participation in The People’s Pension.</li>
<li>Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.</li>
<li>Career Development: Opportunities for career growth and internal transfers within Marriott's global network.</li>
<li>Training and Development: Access to training programs to enhance your skills and advance your career.</li>
</ul>
Responsibilities: Here's what your journey with us entails:
<ul>
<li>Oversee daily operations of the leisure club, ensuring smooth and efficient service.</li>
<li>Manage and train reception staff, providing guidance and support to ensure high standards of customer service.</li>
<li>Coordinate bookings and reservations for club activities and services.</li>
<li>Handle guest inquiries and complaints professionally, resolving issues promptly.</li>
<li>Monitor and maintain cleanliness and organization in all areas of the leisure club.</li>
<li>Ensure compliance with safety and hygiene protocols to maintain a safe environment.</li>
<li>Maintain accurate records of guest interactions, transactions, and staff performance.</li>
<li>Assist with inventory management and ordering supplies as needed.</li>
<li>Implement improvements based on guest feedback to enhance their experience.</li>
<li>Collaborate with other departments to fulfil guest requests and ensure smooth operations.</li>
</ul>
Safety and Company Policies:
<ul>
<li>Follow all company and safety and security policies and procedures.</li>
<li>Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.</li>
<li>Complete safety training and certifications.</li>
<li>Ensure uniform and personal appearance are clean and professional.</li>
<li>Maintain confidentiality of proprietary information.</li>
<li>Communicate with others using clear and professional language.</li>
<li>Develop and maintain positive working relationships with others.</li>
<li>Support the team to reach common goals.</li>
<li>Listen and respond appropriately to the concerns of other employees.</li>
<li>Ensure adherence to quality expectations and standards.</li>
</ul>
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
<ul>
<li>Education: High school diploma or G.E.D. equivalent.</li>
<li>Related Work Experience: At least 1 year of related work experience in a customer service role.</li>
<li>Supervisory Experience: Preferred.</li>
<li>License or Certification: None required.</li>
</ul>
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
INDLEISURE

Leisure Supervisor

Leisure Supervisor

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