Lending Administration Officer - Relationship Management

About the Role

In this newly created support-focused role, you'll be the operational backbone of the Relationship Management team, ensuring loan applications are processed efficiently, member documentation is accurate, and administrative workflows run smoothly so the team can hit their service standards, timeframes, and funding targets. This role will also assist in developing and promoting sound relationships with key stakeholders as well as Members at all levels of our bond membership base by providing support to the Relationship Managers in coordinating and attending Business Development activities.

Reporting to the Regional Manager SA & NT, this is ideally a full-time permanent position working 8.30am - 5pm Monday to Friday however permanent part-time at 0.8 will also be considered.

Key Responsibilities

• Loan Administration: Print, review, and process member documentation for new loan applications; complete credit checks for all applicants; load applications into Loan Origination
• Member Communication: Receive and respond to member queries; liaise to obtain outstanding documentation; send contracts via secure messaging
• Business Development: Coordinate and support business development activities, including Bond and Go60+ initiatives, and provide relief support during team leave
• Team Administration Support: Effectively and efficiently manage, monitor, and prioritise workflow so you and the Relationship Managers meet agreed service standards

Skills & Experience

• FSRA Tier 2 & NCCPA Accredited
• SEQUAL and Reverse Equity Mortgage Accreditation (or willing to obtain)
• Previous experience in lending or administration related roles
• Strong attention to detail, time management, and strong MS Office (Excel, Word, PowerPoint) skills
• Sound understanding of responsible lending principles, interest rates, fees, and charges
• Approachable, team-oriented, and willing to play a support role and share knowledge to lift the whole team

How to Apply

Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. Find out more and read testimonials from our staff, please visit www.policecu.com.au/careers

Is your next move calling?

Click Apply to submit your application via SEEK or our Careers website.