Lending Customer Service

Lending Specialist | High-Growth Fintech

Are you a residential lending professional who prides themselves on empathy as much as expertise? Join a dynamic, fast-growing financial services firm that is redefining retirement solutions for Australians.

Based in the heart of Double Bay-just a short stroll from Edgecliff station-this is your chance to move away from the big bank bureaucracy and into a role where your work has a tangible, life-changing impact on your clients.

The Opportunity

As a Lending Specialist, you will be the face and voice of the business, guiding clients through the end-to-end journey from initial enquiry to settlement. This isn't just about processing files; it's about building lasting relationships and providing clear, helpful communication to a demographic that values authentic, human connection.

Salary: $80,000 + Super + Commission + Employee Share Option Plan

Why This Role?

• True Career Growth: They are an early-stage, well-capitalized business. As they scale, you will have the unique opportunity to learn, be mentored, and advance your career alongside the company's expansion.

• Culture of Care: They operate with a big heart and a deep sense of responsibility. No red tape-just a supportive, tight-knit team that values your input.

  Prime Location: Work in a beautiful new office adjacent to the famous Thursday markets (a regular team picnic spot!) with the best restaurants, bars, and shops at your doorstep.

• Stability & Vision: While they are young and entrepreneurial, they hold our own Australian Credit Licence and are backed by a leadership team with a proven track record.

Your Responsibilities

• Client Engagement: Manage inbound and outbound enquiries from potential clients, brokers, and referrers via phone, email, and web chat.
• Pipeline Management: Support the end-to-end sales pipeline, ensuring proactive follow-ups to meet business growth targets.
• End-to-End Ownership: Oversee client applications through to settlement, collaborating closely with Operations to ensure a seamless experience.
• Relationship Management: Conduct annual client check-ins and handle ad hoc requests with professionalism and care.

What You Bring

• Lending Expertise: Ideally, you have a background in consumer lending, with a strong preference for residential lending experience in a phone-based environment.
• Cert IV in Mortgage Broking / Finance & Lending is a requirement
• Empathy & Communication: You are a natural communicator who can simplify complex information and deliver it with a caring, patient touch.
• Mindset: You are a quick learner with a growth mindset, a positive attitude, and an organized approach to file management.

Ready to help Australians live their best lives?

If you are interested, apply NOW or send your updated CV to [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.