Lending Solutions Support

Are you passionate about providing outstanding service and help to everyday Kiwis? Ready to roll up your sleeves and be part of something game-changing? Come work with us!

We’re looking for a positive, proactive team player to join the Unity community in our Lending Solutions Team, helping support our members to reach their financial goals.

About Unity

With approximately 30,000 members across Aotearoa, our mission is to help everyday Kiwis achieve a better tomorrow through our range of simple, straight-forward money solutions. We offer a range of products, helpful information, and support – from savings and loans, through to everyday banking – in a way that brings humanity back to banking. Our personalised services reflect our commitment to long-lasting partnerships with our members and community – that’s what a credit union is all about!

About the role

The Lending Solutions Support role provides provides administrative and operational support to the Lending Solutions team, helping ensure the efficient processing and ongoing administration of lending and loan arrears activities. The position supports loan application loading, loan administration, inbox management, early-stage arrears activity, and loan retention.

Key responsibilities

·       Complete post-disbursal and loan retention administration.

·       Loading loan applications and provide lending administration support.

·       Manage multiple inboxes, correspondence and tasks.

·       Support early-stage arrears, including member contact and follow-up.

·       Process loan write-offs, defaults and external debt referrals/loading.

·       Review and provide process feedback contributing to continuous improvement.

·       Respond to member and internal queries and provide support to colleagues as required.

About you

• Excellent communication skills, with the ability to engage confidently and professionally with internal and external stakeholders over the phone and via email.

• Proven experience delivering high-quality service (in a financial services, banking, or credit union environment would be great!).

• Ability to manage competing priorities while meeting service level expectations and deadlines.

• High level of integrity, professionalism, and confidentiality when handling member information.

• Strong attention to detail, accuracy and confidentiality, particularly when managing lending documentation and compliance records.

• Ability to work collaboratively as part of a team while also showing initiative and accountability in individual responsibilities.

• Sound understanding of computer systems and Microsoft office suites, particularly Excel and inbox management

• Appropriate knowledge of lending and collections functions and procedures.

How to apply

Take a look at our website and if Unity interests you, let’s talk! https://unitymoney.co.nz/

We will be screening applications as we go, so please submit your application now.

If you would like a copy of the Position Description, have any questions or would like to chat with someone about the role, please contact us via [email protected]