Lettings Administration coordinator

Dawsons is one of South West Wales’ leading independent estate agents, with a well-established residential lettings business covering Swansea, Llanelli and the surrounding areas.

We are looking for a highly organised, motivated and detail-focused Lettings Administrator to join our busy Swansea lettings team.

This is a desk-based administrative role, ideal for someone who enjoys working in a busy team environment, has excellent attention to detail and takes pride in providing an efficient, professional service.

Working alongside our Lettings Consultants, Property Managers and wider branch teams, you will provide essential administrative support to ensure the smooth running of our lettings operation and help deliver the high level of service Dawsons is known for.

The Role

The successful candidate will be responsible for providing accurate and efficient administrative support across the Swansea lettings department.

You will play an important role in supporting the team with the day-to-day administration of properties and tenancies, helping to ensure that processes are completed accurately, efficiently and within the required timescales. The hours of work are 9-5.30 Monday – Thursday, 9-5 Friday (and to include working one in four Saturdays 9.00am to 4.00pm).

Main Responsibilities

• Providing an accurate, efficient and professional administrative service to the Swansea lettings team.
• Supporting Lettings Consultants and Property Managers with the day-to-day administration of properties and tenancies.
• Assisting with the lettings administration process from initial enquiry through to tenant occupation and throughout the tenancy.
• Processing and maintaining accurate property and tenancy records.
• Preparing, checking and maintaining tenancy documentation and correspondence.
• Handling telephone and email enquiries from landlords, tenants and prospective clients in a professional and helpful manner.
• Liaising with landlords, tenants, contractors and colleagues to ensure information is communicated accurately and enquiries are dealt with promptly.
• Updating internal systems and databases with accurate and timely information.
• Ensuring all relevant paperwork and administration is completed correctly and within required deadlines.
• Assisting with compliance and ensuring company procedures and relevant lettings legislation and regulations are followed.
• Providing general administrative support to the wider lettings team and branch.
• Managing and prioritising a varied workload in a busy environment.
• Working collaboratively with colleagues to ensure the smooth and efficient running of the lettings department.
• Maintaining a high level of confidentiality and professionalism when dealing with client and tenancy information.

The Ideal Candidate

We are looking for someone who is organised, proactive and dependable, with excellent attention to detail and a genuine desire to provide outstanding administrative and customer service support.

Previous administrative and/or customer service experience is essential, with experience within estate agency, property or residential lettings being advantageous.

The ideal candidate will possess:

• Excellent organisational and time-management skills.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• A professional, positive and enthusiastic approach.
• The ability to prioritise tasks and manage deadlines effectively.
• A strong customer-service focus.
• The ability to remain calm and organised when working in a busy environment.
• A proactive and solutions-focused approach.
• The ability to work independently while also being a positive and supportive team member.
• Good IT skills, including Microsoft Word, Excel, Outlook and Microsoft 365.
• The ability and willingness to learn new systems and processes.
• A high level of professionalism and discretion when handling confidential information.

Why Join Dawsons?

This is a fantastic opportunity to join an established and forward-thinking estate agency with a strong reputation across Swansea and South West Wales.

The successful candidate will benefit from:

• Competitive salary and incentives.
• Full training and ongoing support.
• Career development and progression opportunities.
• Company pension.
• Private healthcare.
• Wellness programmes.
• The opportunity to develop a long-term career within residential lettings.

The Opportunity

If you are organised, accurate and enjoy being the person who keeps things running smoothly behind the scenes, this could be an excellent opportunity to develop your career with Dawsons.

We are looking for someone who takes pride in their work, has a great eye for detail and enjoys working as part of a busy, experienced and supportive team.

Pay: From £12.71 per hour

Expected hours: 37.0 per week

Benefits:

• Company pension
• Health & wellbeing programme
• Private medical insurance

Work Location: In person