Lettings Administrator

White House Lettings is a fast-growing, family-run independent letting agent managing properties across Nottinghamshire and farther afield. We pride ourselves on exceptional customer service, strong communication and a proactive approach to property management.

We are looking for an experienced Lettings Administrator who is highly organised, self-motivated and thrives in a fast-paced environment. We can offer training if you are not experienced. This is not a role for someone who waits to be told what to do - we are looking for someone who can prioritise workloads, solve problems independently and take ownership of tasks from start to finish.

Every day is different. One minute you may be arranging maintenance, the next dealing with a landlord, completing compliance checks or coordinating property inspections. This really is a flexible job where you can manage you own time

You will work a mix of home - office - on site at various properties no two days will be the same. Full training and support will be given along with a TOIL flexible leave system

Key Responsibilities

• Manage incoming enquiries by telephone and email, ensuring every customer receives a prompt, professional and friendly response.
• Book and coordinate property viewings, inspections, inventories and contractor appointments.
• Progress tenancy applications from enquiry through to move-in.
• Complete referencing and Right to Rent checks.
• Prepare tenancy agreements, prescribed information and compliance documentation.
• Liaise with landlords, tenants and contractors throughout the tenancy.
• Arrange gas, electrical, EPC and compliance inspections, ensuring no certificates expire.
• Monitor maintenance issues, obtain quotations and oversee works through to completion.
• Carry out property inspections where required.
• Advertise available properties on major portals and social media.
• Keep Alto, Goodlord, Dropbox and company systems fully updated.
• Maintain accurate notes and records on every property.
• Work closely with the directors and senior Lettings administrator to continually improve systems and customer service.

What we’re looking for

The successful applicant will be:

• Extremely organised.
• Able to manage multiple priorities simultaneously.
• Calm under pressure.
• Confident speaking with customers on the telephone.
• Able to make sensible decisions without constant supervision.
• Comfortable working to deadlines and measurable performance targets.
• Able to write professional emails with excellent spelling and grammar.
• Confident using technology and learning new software quickly.
• Positive, enthusiastic and keen to improve.
• Willing to go the extra mile for customers.
• Works within the family business ethos and wants to contribute to personal development and business development idea
• Building client relationships in a friendly manner.

Essential Requirements

• Full UK driving licence.
• Own vehicle insured for business use.
• Strong IT skills.
• Excellent written and verbal English.
• Ability to work independently from a home-based office when required.
• Flexibility to attend appointments across Nottinghamshire.

Desirable Experience

• Lettings or estate agency.
• Property management.
• Alto.
• Goodlord.
• Inventory or inspection experience.
• Customer service.
• Administration.

Performance Expectations

We are looking for someone who enjoys working efficiently and taking ownership of their work. The successful candidate will be expected to:

• Manage their workload without constant direction.
• Keep customers regularly updated.
• Answer and return calls promptly.
• Complete tasks accurately the first time.
• Meet agreed productivity and quality targets.
• Identify problems early and propose solutions rather than waiting for instructions.

This is a busy role suited to someone who enjoys taking responsibility, works efficiently, embraces technology and can confidently manage multiple tasks without close supervision.

We are a friendly team who are very welcoming. We support personal development and the right candidate will have the opportunity to work towards a NVQ Leven 3. Laptop, mobile phone and equipment will be provided.

Pay: £13.00-£14.00 per hour

Benefits:

• Company pension
• Work from home

Licence/Certification:

• Driving Licence (required)

Work Location: Hybrid remote in Nottingham NG17 9LD