Lettings Administrator

**Position: Lettings Administrator (**Part Time with a possibility of increasing hours to Full time)

We are looking for an organised, proactive, and reliable Lettings Administrator to support the day-to-day lettings process for our growing property portfolio. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage applications and coordinate effectively with tenants, landlords, and contractors.

Key Responsibilities

• Respond to enquiries from prospective tenants and maintain accurate records in the CRM system.
• Arrange property viewings and coordinate suitable appointment times.
• Manage tenant applications, holding deposits, referencing, and deposit or Reposit arrangements.
• Monitor referencing applications, download reports, and maintain organised digital records.
• Liaise with landlords to confirm successful referencing and agree move-in dates.
• Prepare and issue tenancy agreements for signing and ensure completed documents are filed correctly.
• Coordinate inventories and move-in appointments with inventory clerks.
• Send required tenancy documents to tenants on move-in day and follow up afterwards to ensure a smooth move-in.
• Keep landlords informed and confirm successful move-ins.
• Handle incoming calls, take messages, and forward them to the relevant team members.
• As the portfolio grows, coordinate property safety inspections and certificates, including gas safety checks, electrical inspections, chimney sweeping, and EPCs.

Requirements

• Previous experience in lettings, property management, or administration is preferred.
• Excellent written and spoken English, with clear, professional, and easy-to-understand communication.
• Confident handling telephone calls and communicating with tenants, landlords, and contractors.
• Strong organisational skills and attention to detail.
• Proficient in email, CRM systems, and online administrative tools specifically with Expert Agent and 10ninety
• Able to manage multiple tasks, follow up promptly, and work independently.
• Knowledge of UK lettings procedures is an advantage.

Equipment Requirements

• Own laptop or desktop computer with at least 8GB RAM.
• Stable, high-speed internet connection.
• Noise-cancelling headset with a clear microphone for handling calls.
• Webcam for online meetings, if required.
• Backup internet connection.