Lettings Administrator

Position: Lettings Administrator

Location: Salisbury

Hours: 8.45am – 5.30pm Monday – Friday. Plus, 1 in 3 Saturdays 9.00am – 12.00pm

Job overview

As a Lettings Administrator, your primary responsibility is to support the smooth functioning of property lettings operations, primarily within our Salisbury and Fordingbridge departments. You will play a vital role in managing the administrative tasks associated with property rentals, ensuring compliance with relevant regulations, and delivering exceptional customer services to both landlords and tenants.

Key duties

o Administrative support: Handle the day-to day administrative tasks related to property lettings, including processing applications, drafting tenant agreements, booking property visits, and organising routine compliance checks.

o Tenant Liaison: Serve as point of contact for tenants, addressing enquiries, resolving issues, and coordinating maintenance requests promptly and efficiently.

o Landlord Communication: Communicate with landlords regarding property listings, tenant applications, rental agreements, and any maintenance or repair matters, always ensuring clear and effective communication.

o Compliance Management: Stay up to date with relevant legislation and regulation governing property rentals, ensuring all processes and documentation adhere to legal requirements and industry standards.

o Database Management: Maintain accurate records of all property listings, tenant information, rental agreements, and related documentation using our management systems or databases.

o Financial Administration: Assist with financial tasks such as processing card payments, managing deposit schemes and raising invoices.

o Advertising: Promote available properties through various channels, including online listings, feeding material to the Marketing Manger for social media content and creating window and property details.

Skill and Qualifications:

• Strong organisational skills with excellent attention to detail.
• Effective communication skills, both verbal and written.
• Proficiency in using office software.
• Knowledge of relevant laws and regulations governing property lettings desirable.
• Ability to prioritise tasks and work efficiently in a fast-paced environment.
• Customer service-oriented mindset with a pro-active approach to problem solving.

Benefits

• 25 days annual leave, plus bank holidays
• Life Assurance
• Accident Insurance
• Employee Assistance Programme
• Flu Jab
• Eye Testing and glasses
• Company Events
• Charity Day leave

Starting salary

Dependent upon qualifications and experience.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sabbatical
• Sick pay

Work Location: In person