Lettings Assistant - Exeter

About Student Cribs:

Student Cribs is a fast-growing private equity backed property management company which acquires, refurbishes, lets, and manages stylish student housing. To date we are the largest non-PBSA owner operator in the UK.  The company has acquired and developed a portfolio of over 1,200 properties with 5,200 tenants in 25 University cities across the UK and have rapid growth plans with a current portfolio of £500m projected to expand to £1billion over the next 5 years.

Responsibilities:

The Lettings Assistant plays a key frontline role in driving occupancy and enhancing the Student Cribs brand experience. You will be responsible for conducting high-quality property viewings, converting enquiries into bookings, and supporting the wider city team to maximise lettings performance.

This is a fast-paced, customer-facing role where enthusiasm, energy, and attention to detail directly contribute to commercial success.

Key Responsibilities

• Conduct in-person and virtual property viewings to prospective tenants and guarantors delivering engaging and informative viewing experiences.
• Follow up promptly with prospective tenants to drive conversion.
• Support the team in achieving occupancy and lettings targets.
• Report on feedback from viewings to identify trends and opportunities for improvement.
• Respond to phone, email, and online enquiries in a timely and professional manner.
• Support the progression of applicants from enquiry to signed tenancy.
• Assist with tenancy administration and documentation as required.
• Support marketing initiatives and local promotional activity.
• Provide feedback to City/Lettings Manager on market conditions and demand.
• Assist during peak season with flexible working hours where necessary.
• Assist with tenant handover over the summer periods.

Requirements

• Strong communication and interpersonal skills.
• Confident, personable, and proactive attitude.
• Target-driven mindset with a desire to contribute to commercial results.
• Excellent organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced, seasonal environment.

Desirable

• Previous experience in lettings, property, hospitality, retail, or sales.
• Experience working with students or in customer-facing roles.
• Knowledge of the local student market.
• Full UK driving licence (depending on city requirements).

Remuneration & Benefits

• Schedule: Monday – Friday with option of some weekend working in peak times.
• Hours: 1000-1900 with an hour lunch break - 40 working hours per week.

Job Types: Full-time, Fixed term contract

Pay: £27,000.00-£28,000.00 per year

Application question(s):

• Do you have lettings experience?
• Do you have customer service experience

Work authorisation:

• United Kingdom (required)

Work Location: In person