Lettings Prevoid Assistant

Lettings Pre-Void Assistant

Ref: 182798

Salary: £27,694 p.a. plus benefits

37 hours per week

Fixed term contract – 18 months

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

Housing and Corporate Repairs sit at the heart of people’s everyday lives, and we’re on a improvement journey to transform how we deliver for our residents. Our ambition is clear: to provide outstanding customer service, deliver value for money, and build modern, responsive services centred around residents’ needs.

It’s an exciting time to join us. We’re investing heavily, embracing innovation, and empowering our teams to make a real difference.

As a Lettings Pre-Void Assistant, you will provide comprehensive administrative support throughout the voids process. You will coordinate property terminations, raise orders on our system, process invoices, maintain accurate records to ensure properties are ready for re-letting within agreed timescales.

This is a varied and fast-paced role requiring excellent organisational skills, attention to detail and the ability to manage multiple priorities while handling sensitive information with professionalism.

Key Responsibilities

• Coordinate the administration of vacant properties to support efficient turnaround and re-letting.
• Raise work orders.
• Arrange asbestos surveys.
• Process returned contractor paperwork and authorised invoices for payment.
• Arrange paint allowances where required.
• Liaise with gas and electricity providers for vacant properties.
• Notify preferred utility suppliers and complete all associated administration.
• Allocate and close cases using the Open Housing management system.
• Ensure all void documentation is complete and accurately stored within property records.
• Work collaboratively with internal teams and external contractors to ensure void properties progress smoothly through the process.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, revitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.

We reserve the right to close this vacancy early so early applications are encouraged.

For further information about the role please contact Neil Woollard, Voids Contract Manager at [email protected]

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application, please email [email protected]

Closing Date: 10 September 2026