SuperSeva
LEVEL 1 HELP DESK Analyst
Skills
1 month ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Salary:
₹100,000 – ₹250,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
18 September 2026
What they need
WERE HIRING | LEVEL 1 HELP DESK ANALYST
Global Service Desk – IBM Project
Locations: Bengaluru
Experience: 6 Months – 2 Years
Qualification: Any Graduate with relevant IT/Technical Support experience
Shift: 24x7 Rotational Shifts | US EST Aligned
Working: 6 Days | 1 Rotational Week Off
Employment: Full-Time
SALARY & OPENINGS
Bangalore
CTC: 25,000/month
Take-Home:
21,000/month with PF
OR Fixed Take-Home: 25,000/month
Openings: 1 Position
Muzaffarpur
ROLE SUMMARY
We are looking for Level 1 Help Desk Analysts to join our Global Service Desk team supporting users across the US and Europe.
The role involves handling user queries, providing first-level technical troubleshooting, managing incidents and service requests, and ensuring timely resolution within defined SLA standards.
KEY RESPONSIBILITIES
Handle IT support requests through Phone, Email, Web & Chat
Create, update and manage tickets using ServiceNow / ITSM
Perform L1 troubleshooting based on SOPs and knowledge articles
Troubleshoot VPN, Password Reset, Email & Application Access issues
Manage Active Directory user-related requests
Categorize and prioritize incidents P1–P4
Escalate complex issues to L2/L3 teams
Maintain accurate ticket documentation and provide timely updates
Ensure compliance with SLA and service desk processes
REQUIRED SKILLS
ServiceNow / ITSM Tools
Active Directory
Password Reset
VPN Troubleshooting
MS Office 365 / Outlook
Incident & Ticket Management
SLA Management
Good Communication & Documentation Skills
PREFERRED
ITIL Foundation Certification will be an added advantage.
WHY JOIN US?
Work on a global IBM project
Exposure to US & European clients
Hands-on experience with ITSM & ServiceNow
Strong career growth opportunities in IT Service Desk & Technical Support
Other offers great for you!
These companies are also looking for great profiles
Celad
Business Analyst Expérimenté (H/F)
35000/45000€
Permanent contract
Rennes, France
Onsite
Skills
10 hours ago
Quick apply
Wikeys
Technicien Support IT – Service Desk (Medior)
Freelance
Brussels, Belgium
Hybrid
Skills
10 hours ago
Quick apply
Raedy
Quality Analyst
Freelance
79000 Niort, France
Onsite
Skills
6 hours ago
Quick apply