Level 1 - Helpdesk Technician

Looking for a place where you can learn quickly, work with great people and build strong foundations for a career in IT?
You'll be joining a security-focused IT services business that supports not-for-profits, community organisations and other purpose-driven clients across Western Australia. The team takes pride in doing things properly, helping clients stay secure and creating opportunities for people to develop and grow.

What's in it for you…

• Build the foundations for a successful career in IT.
• Learn from experienced technicians who are invested in your development.
• Paid industry certifications, mentoring and ongoing training opportunities.
• Gain hands-on exposure to Microsoft technologies, cybersecurity practices and modern IT environments.
• Join a business that genuinely cares about its people, clients and doing things the right way.

You'll gain hands-on experience supporting Microsoft 365 environments, resolving day-to-day technology issues and helping clients get the most from their technology.

Along the way, you'll work alongside experienced technicians and build the skills that create future pathways into infrastructure, cloud, projects, security and advanced support roles.
 
What you'll be doing

• Providing remote support and helping clients resolve day-to-day technology issues.
• Troubleshooting Microsoft 365, Outlook, Teams, OneDrive and user access issues.
• Assisting with password resets, MFA, onboarding, offboarding and user administration.
• Supporting Windows devices, applications, printers and remote access technologies.
• Maintaining clear ticket notes and documentation.
• Communicating professionally with clients and keeping them informed throughout the support process.
• Working closely with senior technicians while continuing to build your technical capability.

Technical Environment

You'll gain exposure to technologies including:

• Microsoft 365, Entra ID & Exchange Online
• Microsoft Teams, OneDrive & SharePoint
• Microsoft Intune & Endpoint Management
• MFA, Identity & Access Management
• Huntress, ThreatLocker & modern security platforms
• Windows devices, remote access & VPN technologies
• Networking fundamentals and connectivity troubleshooting
• Microsoft 365 Backup & Disaster Recovery Platforms
• AI-assisted operational workflows and automation tools

What you'll bring...

• A genuine interest in technology and learning new things.
• A customer service mindset and desire to help people.
• Strong communication skills.
• Curiosity, initiative and a willingness to learn.
• Good attention to detail and the ability to follow process.
• Basic familiarity with Microsoft 365, Windows or troubleshooting technology issues is beneficial.
• Experience in customer service, hospitality, retail, call centres or technology support will be highly regarded.

Technology can be taught. Curiosity, communication and a willingness to learn are what matter most.  If you're looking for the right place to learn, gain real-world experience and build strong foundations for a successful career in IT, we'd love to hear from you.

How to get involved…

Ready to take your next step in your IT careerl? APPLY NOW! Submit your CV or contact Dean from rec4tech.jobs for a confidential chat at [email protected]

Want to make a lasting impression? Share a short video introduction with our team via SEEK.
 
At Rec4Tech, we know that diversity isn't just important, it's what makes workplaces awesome!
 
We don't care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here). What matters is your talent and passion. Need a tweak or two to make the application process work for you? No worries, let us know and we'll sort it out. Let's do this together!
 
Rec4Tech is retained for this search. Please direct all queries to Deano.