Level 1 I.T. Helpdesk Technician

Hours:

• Mon-Friday 7AM-4PM in person
• Paid rotating weekend on call schedule

Job Overview:

Join Hilscher-Clarke as a full-time Level 1 I.T. Technician at our office in Powell, OH, where we're more than a team - We're more like a family. At Hilscher-Clarke, our people embody our core values of Faith, Integrity, Respect, Selflessness, and Teamwork every day. With over a century of leadership in electrical contracting across Ohio, Pennsylvania, Indiana, and West Virginia, we deliver excellence in commercial, industrial, specialty, and residential projects. Join our family at Hilscher-Clarke and contribute to a legacy of excellence and values-driven success.

The Level 1 I.T. Technician will be responsible for monitoring the help desk ticket queue and help desk phone line, resolving tickets within established SLA times, or escalating them to other team members as necessary. This position requires frequent travel from our Powell office to job sites throughout Columbus to troubleshoot with end users. HIlscher-Clarke is seeking an upbeat dependable technician who is driven by a strong desire to help others. The first three days of training will take place at our headquarters in Canton, Ohio, then continue at our office in Powell, Ohio.

Hilscher-Clarke offers a competitive compensation and benefits package including bonus opportunities, opportunities for advancement, 401(k), 401(k) matching, PTO, AD&D insurance, Dental insurance, Disability insurance, Health insurance, Life insurance, and Vision insurance

Key Responsibilities

• Monitoring helpdesk ticket queue and resolving user issues.
• Answering the helpdesk phone line to help resolve end user issues.
• Documenting steps completed in each ticket.
• Troubleshooting, diagnosing, and resolving hardware, operating system, and software issues.
• Installing and configuring software to Hilscher-Clarke set standards.
• Deploying, replacing, and migrating devices for users such as laptops, phones, iPads.
• Setting up and maintaining user accounts and profiles.
• Traveling onsite to job locations Hilscher-Clarke is working at to help electricians with technology equipment.
• Maintaining work area cleanliness.
• Testing and evaluating new technology.
• Identifying common helpdesk issues and creating knowledgebase articles for users or techs.
• Maintaining documentation and asset tracking records for end user and department use.

Skills Required

• An upbeat welcoming personality focused on helping the end user and fellow employees.
• Ability to follow documentation to complete tasks/tickets.
• Experience supporting Chrome OS, Windows 11, Android, and IOS devices.
• Familiarity with GSuite, Microsoft Office, and Apple products.
• Proficient understanding of Windows Domain, Remote Desktop Services, Active Directory, DNS, DHCP, and GPO.
• Excellent listening and questioning skills, combined with the ability to interact with end users to establish what the problem is then walk them through the solution.
• Ability to work well in a small team or independently with remaining calm under pressure.
• Ability to think logically with good problem solving attitude and skills.
• Ability to explain technical concepts to users in terms they would understand either face to face, over email, or over the phone.

Experience:

• 2 years of previous tech experience or associates degree of related field.
• A+, net+, or any cisco certs

Hilscher-Clarke Electric is an equal opportunity employer. The company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• IT: 2 years (Required)

Work Location: In person