Level 1 IT Support

Hiring Level 1 IT Support - IDS Officers (Information & Digital Services)

Hays is proud to support government in delivering one of Victoria’s most significant civic events—an upcoming State Election—bringing together large-scale teams in a fast-paced, time-critical environment where accuracy and trust are paramount.

If you enjoy solving problems on the ground, working in fast-paced environments, and being part of something high-impact, this role is for you!

• Locations: South‑Eastern Metro | Western Metro | Eastern Victoria
• Metro Hubs: Braeside, Dandenong South, Hallam, Truganina, West Footscray, Laverton North.
• Regional Hubs: Pakenham, Carrum Downs, Bairnsdale, Wurruk, Warragul
• Start Dates: From 29th Oct 2026
• Contract Length: 6-8 weeks
• Rate: $51.55 per hour - additional penalty rates for overtime and weekends.

About the role

You’ll be providing Level 1 IT support within a structured, operational environment, with a strong focus on device deployment, field support and standardised troubleshooting.

The role acts as the first point of contact for technical enquiries and issues, delivering customer-focused support in time-critical situations where system availability is essential to election delivery.

As an IDS Officer, you’ll be the go-to person for frontline IT support across:

• Election hubs & early voting centres
• Mobile voting sites
• Election Day venues

You’ll play a crucial role in ensuring everything runs smoothly, supporting:

• Laptops, printers & network connectivity
• User accounts & Windows environments
• ERMO (Electronic Roll Mark Off) systems
• On-site troubleshooting + remote helpdesk support

Why this role?

• Be part of a high-profile, state-wide project
• Gain experience across large-scale IT deployments
• Work in dynamic environments – no two days the same
• Join a diverse, collaborative team with a real purpose

Key responsibilities:

• Provide Level 1 IT support (phone, email & ticketing systems)
• Troubleshoot hardware, software & network issues
• Deploy, configure, and test devices across multiple sites
• Support ERMO setup, sync and returns
• Track and manage IT assets accurately
• Escalate issues and collaborate with wider technical teams

Key Selection Criteria

• Experience in Level 1 IT support
• Confident with Microsoft Office, Teams & general systems
• Strong communicator – able to support non-technical users
• Organised and calm under pressure

Bonus if you have:

• Device rollout or field support experience
• Exposure to networking or asset management

Eligibility & Availability

• You’ll need to hold current Australian driver’s licence (mandatory)
• You’ll also need to be physically fit and able to be on your feet throughout the day:
• Ability to travel to different venues and hubs as required
• Able to perform light manual handling (e.g. laptops, printers)
• You’ll need to be comfortable and available to work dual shifts, including early mornings, evenings, and weekends during election periods (additional penalty rates for overtime and weekends)
• Full working rights

IMPORTANT!

This role supports a politically neutral environment and requires:

1. Police check
2. Right to work verification
3. Political disclosure compliance

Apply Now

If you’re interested in this opportunity, please send your updated CV to [email protected]

with the subject line “Expression of Interest: Level 1 Support Roles.”

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply!